Respondent ID
YEAR
Quarter
WOF
Rurality
Collection Mode
C1. To which industry does your organisation belong to?
C2. Including yourself, approximately how many people are employed by your whole organisation in the UK, including but not exclusively the branch or office location you currently work at?
C2a. What is the approximate annual turnover of your whole organisation in the UK?
C3. Where in the UK do you work?
C4. Is your location the headquarters or a local branch / office?
C5. Do you have an internet connection in the location where your organisation is based?
C6. We are talking to a wide range of customers with different responsibilities, so we'd like to understand your role within your organisation. Please could you tell me which type of department you work in?
C7. Which one of the following statements best describes the role of postal services to your organisation?
C8. Do you have an Account Manager with your postal services provider?
QV1B. On average, how much money does your organisation spend in total per year on sending postal items?
QV1b. On average, how much money does your organisation spend in total per annum on sending postal items? Please think about all the letters, packets and parcels you may send as an organisation.
QV1B_A. Letters and large letters (Which of the following types of post does your organisation send?)
QV1B_B. Small parcels – under 2kg (Which of the following types of post does your organisation send?)
QV1B_C. Larger parcels – 2kg or above (Which of the following types of post does your organisation send?)
QV1B_1. Which of the following types of post does your organisation send? Small/Larger parcels
QV2a_A. Letters and large letters (On average, how many of the following types of post did your organisation send last month?)
QV2a_C. Small parcels – up to 2kg (On average, how many of the following types of post did your organisation send last month?)
QV2a_D. Larger parcels – 2kg and above (On average, how many of the following types of post did your organisation send last month?)
QV2a_CD. Small/Larger parcels (On average, how many of the following types of post did your organisation send last month?)
QV2A. Letters (On average, how many of the following types of post does your organisation typically send per mailing?)
QV2A. Large letters (On average, how many of the following types of post does your organisation typically send per mailing?)
QV2A. Packets and parcels (On average, how many of the following types of post does your organisation typically send per mailing?)
QV2A. Other postal items (On average, how many of the following types of post does your organisation typically send per mailing?)
QV1c_A. Letters and large letters - Approximately what percentage of your monthly postal spend is allocated to each of the following types of post: Absolue
QV1c_A. Letters and large letters - Approximately what percentage of your monthly postal spend is allocated to each of the following types of post: Banded
QV1c_B. Small parcels - up to 2kg - Approximately what percentage of your monthly postal spend is allocated to each of the following types of post? Absolue
QV1c_B. Small parcels - up to 2kg - Approximately what percentage of your monthly postal spend is allocated to each of the following types of post? Banded
QV1c_C. Larger parcels - over 2kg - Approximately what percentage of your monthly postal spend is allocated to each of the following types of post? Absolute
QV1c_C. Larger parcels - over 2kg - Approximately what percentage of your monthly postal spend is allocated to each of the following types of post? Banded
QV1cB. Parcels and packets - Approximately what percentage of your monthly postal spend is allocated to each of the following types of post: Absolue
QV1cB. Parcels and packets - Approximately what percentage of your monthly postal spend is allocated to each of the following types of post: Banded
QV1c_D. Other post items - Approximately what percentage of your monthly postal spend is allocated to each of the following types of post: Absolue
QV1c_D. Other post items - Approximately what percentage of your monthly postal spend is allocated to each of the following types of post: Banded
QV2C Letters / Large letters - Are any of the Letters / Large letters you send used for the fulfilment of customer orders for your products?
QV2C Parcels - Are any of the Parcels you send used for the fulfilment of customer orders for your products?
QV3. Thinking about postal services, which providers can you think of?: Royal Mail
QV3. Thinking about postal services, which providers can you think of?: DHL
QV3. Thinking about postal services, which providers can you think of?: TNT
QV3. Thinking about postal services, which providers can you think of?: UK Mail
QV3. Thinking about postal services, which providers can you think of?: UPS
QV3. Thinking about postal services, which providers can you think of?: Yodel
QV3. Thinking about postal services, which providers can you think of?: Parcelforce
QV3. Thinking about postal services, which providers can you think of?: Evri
QV3. Thinking about postal services, which providers can you think of?: FedEx
QV3. Thinking about postal services, which providers can you think of?: Secured mail
QV3. Thinking about postal services, which providers can you think of?: DX
QV3. Thinking about postal services, which providers can you think of?: MHI (Mail Handling International)
QV3. Thinking about postal services, which providers can you think of?: Pitney Bowes
QV3. Thinking about postal services, which providers can you think of?: Interlink / Interlink Express / Direct
QV3. Thinking about postal services, which providers can you think of?: APC
QV3. Thinking about postal services, which providers can you think of?: Local Courier
QV3. Thinking about postal services, which providers can you think of?: Eagle Couriers
QV3. Thinking about postal services, which providers can you think of?: DPD/DPD Local
QV3. Thinking about postal services, which providers can you think of?: Lynx
QV3. Thinking about postal services, which providers can you think of?: First Post
QV3. Thinking about postal services, which providers can you think of?: One Post
QV3. Thinking about postal services, which providers can you think of?: Wey Group International
QV3. Thinking about postal services, which providers can you think of?: ENC
QV3. Thinking about postal services, which providers can you think of?: Fast Track
QV3. Thinking about postal services, which providers can you think of?: Neo Post
QV3. Thinking about postal services, which providers can you think of?: Fastway Couriers
QV3. Thinking about postal services, which providers can you think of?: Tuffnels
QV3. Thinking about postal services, which providers can you think of?: Euro
QV3. Thinking about postal services, which providers can you think of?: UK / British Mail
QV3. Thinking about postal services, which providers can you think of?: Freight - Better / Night
QV3. Thinking about postal services, which providers can you think of?: Parcels to go
QV3. Thinking about postal services, which providers can you think of?: Global Mailing
QV3. Thinking about postal services, which providers can you think of?: Haynes
QV3. Thinking about postal services, which providers can you think of?: Priority Express
QV3. Thinking about postal services, which providers can you think of?: Business Post
QV3. Thinking about postal services, which providers can you think of?: Legal Post
QV3. Thinking about postal services, which providers can you think of?: AJG Parcels
QV3. Thinking about postal services, which providers can you think of?: Parcel Line
QV3. Thinking about postal services, which providers can you think of?: Coopers Carriers
QV3. Thinking about postal services, which providers can you think of?: DHS
QV3. Thinking about postal services, which providers can you think of?: TNT Express
QV3. Thinking about postal services, which providers can you think of?: Whistl/ TNT Post UK
QV3. Thinking about postal services, which providers can you think of?: Collect Plus
QV3. Thinking about postal services, which providers can you think of?: Interparcel
QV3. Thinking about postal services, which providers can you think of?: Securicor
QV3. Thinking about postal services, which providers can you think of?: Citipost
QV3. Thinking about postal services, which providers can you think of?: Pallet Lines
QV3. Thinking about postal services, which providers can you think of?: Postal Sort
QV3. Thinking about postal services, which providers can you think of?: Amazon Logistics
QV3. Thinking about postal services, which providers can you think of?: None
QV3. Thinking about postal services, which providers can you think of?: Don't know
QV3. Thinking about postal services, which providers can you think of?: Other answers
QV4. And who does your organisation use to send Small parcels – under 2kg?: Royal Mail
QV4. And who does your organisation use to send Small parcels – under 2kg?: DHL
QV4. And who does your organisation use to send Small parcels – under 2kg?: TNT
QV4. And who does your organisation use to send Small parcels – under 2kg?: UK Mail
QV4. And who does your organisation use to send Small parcels – under 2kg?: UPS
QV4. And who does your organisation use to send Small parcels – under 2kg?: Yodel
QV4. And who does your organisation use to send Small parcels – under 2kg?: Parcelforce
QV4. And who does your organisation use to send Small parcels – under 2kg?: Evri
QV4. And who does your organisation use to send Small parcels – under 2kg?: FedEx
QV4. And who does your organisation use to send Small parcels – under 2kg?: Secured mail
QV4. And who does your organisation use to send Small parcels – under 2kg?: DX
QV4. And who does your organisation use to send Small parcels – under 2kg?: MHI (Mail Handling International)
QV4. And who does your organisation use to send Small parcels – under 2kg?: Pitney Bowes
QV4. And who does your organisation use to send Small parcels – under 2kg?: TNT Express
QV4. And who does your organisation use to send Small parcels – under 2kg?: Whistl
QV4. And who does your organisation use to send Small parcels – under 2kg?: Citipost
QV4. And who does your organisation use to send Small parcels – under 2kg?: Amazon Logistics
QV4. And who does your organisation use to send Small parcels – under 2kg?: DPD/DPD Local
QV4. And who does your organisation use to send Small parcels – under 2kg?: Other
QV4. And who does your organisation use to send Larger parcels – above 2kg?: Royal Mail
QV4. And who does your organisation use to send Larger parcels – above 2kg?: DHL
QV4. And who does your organisation use to send Larger parcels – above 2kg?: TNT
QV4. And who does your organisation use to send Larger parcels – above 2kg?: UK Mail
QV4. And who does your organisation use to send Larger parcels – above 2kg?: UPS
QV4. And who does your organisation use to send Larger parcels – above 2kg?: Yodel
QV4. And who does your organisation use to send Larger parcels – above 2kg?: Parcelforce
QV4. And who does your organisation use to send Larger parcels – above 2kg?: Evri
QV4. And who does your organisation use to send Larger parcels – above 2kg?: FedEx
QV4. And who does your organisation use to send Larger parcels – above 2kg?: Secured mail
QV4. And who does your organisation use to send Larger parcels – above 2kg?: DX
QV4. And who does your organisation use to send Larger parcels – above 2kg?: MHI (Mail Handling International)
QV4. And who does your organisation use to send Larger parcels – above 2kg?: Pitney Bowes
QV4. And who does your organisation use to send Larger parcels – above 2kg?: TNT Express
QV4. And who does your organisation use to send Larger parcels – above 2kg?: Whistl
QV4. And who does your organisation use to send Larger parcels – above 2kg?: Citipost
QV4. And who does your organisation use to send Larger parcels – above 2kg?: Amazon Logistics
QV4. And who does your organisation use to send Larger parcels – above 2kg?: DPD/DPD Local
QV4. And who does your organisation use to send Larger parcels – above 2kg?: Other
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: Royal Mail
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: DHL
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: TNT
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: UK Mail
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: UPS
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: Yodel
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: Parcelforce
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: Evri
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: FedEx
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: Secured mail
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: DX
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: MHI (Mail Handling International)
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: Pitney Bowes
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: TNT Express
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: Whistl
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: Citipost
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: Amazon Logistics
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: DPD/DPD Local
QV4. ALL MENTIONS - And who does your organisation use to send parcels?: Other
QV4b. And which of these providers do you use most often to send parcels?
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Royal Mail
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. DHL
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. TNT
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. UK Mail
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. UPS
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Yodel
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Parcelforce
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Evri
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. FedEx
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Secured Mail
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. DX
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. MHI (Mail Handling International)
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Pitney Bowes
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Interlink / Interlink Express / Direct
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. APC
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Local Courier
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Eagle Couriers
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. DPD/DPD Local
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Lynx
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. First Post
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. One Post
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Wey Group International
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. ENC
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Fast Track
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Neo Post
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Fastway Couriers
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Tuffnels
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Euro
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. UK / British Mail
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Freight - Better / Night
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Parcels to go
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Global Mailing
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Haynes
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Priority Express
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Business Post
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Legal Post
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. AJG Parcels
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Parcel Line
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Coopers Carriers
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. DHS
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. TNT Express
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Whistl/ TNT Post UK
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Collect Plus
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Interparcel
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Securicor
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Citipost
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Pallet Lines
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Postal Sort
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Amazon Logistics
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. None
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Don't know
QV4. And who does your organisation use for its postal service? Please think about all mail items including letters, large letters, packets and parcels. Other answers
QV4. And who does your organisation use for its postal service? Main provider
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Royal Mail
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: DHL
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: TNT
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: UK Mail
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: UPS
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Yodel
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Parcelforce
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Evri
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: FedEx
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Secured Mail
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: DX
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: MHI (Mail Handling International)
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Pitney Bowes
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Interlink / Interlink Express / Direct
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: APC
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Local Courier
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Eagle Couriers
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: DPD/DPD Local
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Lynx
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: First Post
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: One Post
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Wey Group International
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: ENC
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Fast Track
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Neo Post
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Fastway Couriers
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Tuffnels
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Euro
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: UK / British Mail
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Freight - Better / Night
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Parcels to go
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Global Mailing
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Haynes
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Priority Express
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Business Post
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Legal Post
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: AJG Parcels
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Parcel Line
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Coopers Carriers
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: DHS
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: TNT Express
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Whistl/ TNT Post UK
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Collect Plus
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Interparcel
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Securicor
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Citipost
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Pallet Lines
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Postal Sort
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Amazon Logistics
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: None
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Don't know
QV4 QV5a And who does your organisation use for its postal (mail) service? Please think about all postal items including letters, large letters, packets and parcels/volume of items sent: Other answers
QV5b.1_C. Small parcels - In terms of the value of the items you send, which would you say is your organisation's main postal service provider for Large parcels?
QV5b.1_D. Large parcels - In terms of the value of the items you send, which would you say is your organisation's main postal service provider for Large parcels?
QV5B.1_A. Letters (Which would you say is your organisation's main postal service provider for Letters in terms of the value of the items you send?)
QV5B.1_B. Large Letters (Which would you say is your organisation's main postal service provider for Letters in terms of the value of the items you send?)
QV5B.1_C. Packets and parcels (Which would you say is your organisation's main postal service provider for Small Parcels in terms of the value of the items you send?)
QV5B.1_D. Other postal items (Which would you say is your organisation's main postal service provider for Letters in terms of the value of the items you send?)
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: Royal Mail
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: DHL
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: TNT (use only if no distinction made between 'TNT Express' & 'TNT Post UK')
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: UK Mail
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: UPS
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: Yodel
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: Parcelforce
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: Evri
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: FedEx
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: Secured Mail
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: DX
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: MHI (Mail Handling International)
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: Pitney Bowes
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: TNT Express
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: Whistl/ TNT Post UK
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: Citipost
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: Amazon logistics
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: DPD/DPD Local
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: Other
QV5B.1. Letters / Large letters - Which would you say is your organisation's main postal service provider for Letters / Large letters in terms of the value of the items you send?: Do not send this type of post
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: Royal Mail
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: DHL
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: TNT (use only if no distinction made between 'TNT Express' & 'TNT Post UK')
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: UK Mail
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: UPS
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: Yodel
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: Parcelforce
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: Evri
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: FedEx
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: Secured Mail
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: DX
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: MHI (Mail Handling International)
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: Pitney Bowes
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: TNT Express
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: Whistl/ TNT Post UK
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: Citipost
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: Amazon logistics
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: DPD/DPD Local
QV5B.1. Main postal service provider(s) for Small/Larger Parcels, based on the value of the items sent..SUMMARY: Other
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: Royal Mail
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: DHL
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: TNT (use only if no distinction made between 'TNT Express' & 'TNT Post UK')
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: UK Mail
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: UPS
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: Yodel
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: Parcelforce
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: Evri
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: FedEx
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: Secured Mail
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: DX
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: MHI (Mail Handling International)
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: Pitney Bowes
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: TNT Express
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: Whistl/ TNT Post UK
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: Citipost
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: Amazon logistics
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: DPD/DPD Local
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: Other
QV5B.1. Main postal service provider(s) for at least one type of post, based on the value of the items sent SUMMARY: Do not send this type of post
QV4C. In addition to Royal Mail, do you use other providers to send letters or large letters?
QV4D. Which provider(s) do you use to send letters and large letters?: Royal Mail
QV4D. Which provider(s) do you use to send letters and large letters?: DHL
QV4D. Which provider(s) do you use to send letters and large letters?: TNT
QV4D. Which provider(s) do you use to send letters and large letters?: UK Mail
QV4D. Which provider(s) do you use to send letters and large letters?: UPS
QV4D. Which provider(s) do you use to send letters and large letters?: Yodel
QV4D. Which provider(s) do you use to send letters and large letters?: Parcelforce
QV4D. Which provider(s) do you use to send letters and large letters?: Evri
QV4D. Which provider(s) do you use to send letters and large letters?: FedEx
QV4D. Which provider(s) do you use to send letters and large letters?: Secured mail
QV4D. Which provider(s) do you use to send letters and large letters?: DX
QV4D. Which provider(s) do you use to send letters and large letters?: MHI (Mail Handling International)
QV4D. Which provider(s) do you use to send letters and large letters?: Pitney Bowes
QV4D. Which provider(s) do you use to send letters and large letters?: TNT Express
QV4D. Which provider(s) do you use to send letters and large letters?: Whistl
QV4D. Which provider(s) do you use to send letters and large letters?: Citipost
QV4D. Which provider(s) do you use to send letters and large letters?: Amazon Logistics
QV4D. Which provider(s) do you use to send letters and large letters?: DPD/DPD Local
QV4D. Which provider(s) do you use to send letters and large letters?: Other
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: Royal Mail
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: DHL
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: TNT (use only if no distinction made between 'TN...
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: UK Mail
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: UPS
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: Yodel
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: Parcelforce
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: Evri
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: FedEx
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: Secured Mail
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: DX
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: MHI (Mail Handling International)
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: Pitney Bowes
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: TNT Express
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: Whistl/ TNT Post UK
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: Citipost
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: Amazon Logistics
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: DPD/DPD Local
QN1. Thinking now about sending small parcels, those that are under 2 kilograms in general. Which providers can you think of? IF NECESSARY: By this we mean companies who deliver small parcels in the UK.: Other
QV6bc_A. Letters and large letters - Urgent delivery - on the same day or a specific time the next day - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_A. Letters and large letters - Tracked services - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_A. Letters and large letters - Timed delivery (i.e. to arrive by specific time/day) - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_A. Letters and large letters - Standard delivery - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_A. Letters and large letters - International delivery - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_A. Letters and large letters - Cross-border delivery (to the Republic of Ireland) - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_A. Letters and large letters - Other - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_A. Letters and large letters - None of these - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_A. Letters and large letters - Don't know - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Small parcels – up to 2kg - Urgent delivery - on the same day or a specific time the next day - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Small parcels – up to 2kg - Tracked services - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Small parcels – up to 2kg - Timed delivery (i.e. to arrive by specific time/day) - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Small parcels – up to 2kg - Standard delivery - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Small parcels – up to 2kg - International delivery - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Small parcels – up to 2kg - Cross-border delivery (to the Republic of Ireland) - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Small parcels – up to 2kg - Other - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Small parcels – up to 2kg - None of these - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Small parcels – up to 2kg - Don't know - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_C. Large parcels – 2kg and above - Urgent delivery - on the same day or a specific time the next day - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_C. Large parcels – 2kg and above - Tracked services - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_C. Large parcels – 2kg and above - Timed delivery (i.e. to arrive by specific time/day) - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_C. Large parcels – 2kg and above - Standard delivery - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_C. Large parcels – 2kg and above - International delivery - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_C. Large parcels – 2kg and above - Cross-border delivery (to the Republic of Ireland) - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_C. Large parcels – 2kg and above - Other - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_C. Large parcels – 2kg and above - None of these - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_C. Large parcels – 2kg and above - Don't know - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_A. Letters: Urgent delivery - on the same day or a specific time the next day - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Letters: Tracked service - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Letters: Timed delivery (i.e. to arrive by specific time/day) - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Letters: Standard delivery - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Letters: International delivery - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Letters: Cross-Border Delivery - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Letters: Other - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Letters: None of these - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Letters: Don't Know - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Large letters: Urgent delivery - on the same day or a specific time the next day - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Large letters: Tracked service - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Large letters: Timed delivery (i.e. to arrive by specific time/day) - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Large letters: Standard delivery - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Large letters: International delivery - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Large letters: Cross-Border Delivery - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Large letters: Other - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Large letters: None of these - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_A. Large letters: Don't Know - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?
QV6bc_B. Parcels and packets - Urgent delivery - on the same day or a specific time the next day - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Parcels and packets - Tracked services - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Parcels and packets - Timed delivery (i.e. to arrive by specific time/day) - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Parcels and packets - Standard delivery - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Parcels and packets - International delivery - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Parcels and packets - Cross-border delivery (to the Republic of Ireland) - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Parcels and packets - Other - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Parcels and packets - None of these - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_B. Parcels and packets - Don't know - Which of the following services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_D. Hybrid Mail: Urgent delivery - on the same day or a specific time the next day - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_D. Hybrid Mail: Tracked service - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_D. Hybrid Mail: Timed delivery (i.e. to arrive by specific time/day) - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_D. Hybrid Mail: Standard delivery - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_D. Hybrid Mail: International delivery - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_D. Hybrid Mail: Cross-Border Delivery - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_D. Hybrid Mail: Other - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_D. Hybrid Mail: None of these - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6bc_D. Hybrid Mail: Don't Know - Which of the following types of services does your organisation regularly use when sending each of the types of post you mentioned?:
QV6a.2. Letters or large letters - Which of the following, if any, does your organisation use Royal Mail services for?
QV6a.2. Small parcels – up to 2kg - Which of the following, if any, does your organisation use Royal Mail services for?
QV6a.2. Large parcels – over 2kg - Which of the following, if any, does your organisation use Royal Mail services for?
QV6a.2 Which of the following, if any, does your organisation use Royal Mail services for?: Letters
QV6a.2 Which of the following, if any, does your organisation use Royal Mail services for?: Large Letters
QV6a.2 Which of the following, if any, does your organisation use Royal Mail services for?: Parcels and packets
QV6a.2 Which of the following, if any, does your organisation use Royal Mail services for?: None of these (DO NOT READ OUT)
QV6a.2 Which of the following, if any, does your organisation use Royal Mail services for?: Don't Know (DO NOT READ OUT)
QV6a.2 Which of the following, if any, does your organisation use Royal Mail services for? Letters or large letters
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: Standard Stamped Mail 1st Class
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: Standard Stamped Mail 2nd Class
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: 1st Class large letter stamps
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: 2nd Class large letter stamps
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: Franked / metered mail 1st Class
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: Franked / metered mail 2nd Class
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: Standard parcels
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: PPI - PPI 1st Class (Printed Postage Impressions)
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: PPI - PPI 2nd Class (Printed Postage Impressions)
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: Bulk mail
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: Signed for
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: Special Delivery Guaranteed by 1pm
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: Special Delivery Guaranteed by 9am
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: None of these (DO NOT READ OUT)
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: Don't Know (DO NOT READ OUT)
QV6d. Which, if any, of the following Royal Mail services does your organisation use to send your letter and large letters?: Refused (DO NOT READ OUT)
QN9. When sending letters, which service does your business tend to use?
QN11. Which if any of the following influence your decision to use first or second-class stamps?: They are the stamps I have to hand
QN11. Which if any of the following influence your decision to use first or second-class stamps?: Cost of postage
QN11. Which if any of the following influence your decision to use first or second-class stamps?: Value for money
QN11. Which if any of the following influence your decision to use first or second-class stamps?: Speed of delivery
QN11. Which if any of the following influence your decision to use first or second-class stamps?: It's cheaper
QN11. Which if any of the following influence your decision to use first or second-class stamps?: I don't want others to think that the business doesn't want to use a 1st class stamp
QN11. Which if any of the following influence your decision to use first or second-class stamps?: Value of the item to be sent
QN11. Which if any of the following influence your decision to use first or second-class stamps?: Security (i.e. that items sent will reach their destination intact)
QN11. Which if any of the following influence your decision to use first or second-class stamps?: It's what I can afford
QN11. Which if any of the following influence your decision to use first or second-class stamps?: Other (please specify)
QN11. Which if any of the following influence your decision to use first or second-class stamps?: No particular reason (DO NOT READ OUT)
QN11. Which if any of the following influence your decision to use first or second-class stamps?: I Don't Know (DO NOT READ OUT)
QN12. In the last three months have you had to do any of the following?: Reduce your use of 1st class postage stamps so that you can other expenses as part of your business
QN12. In the last three months have you had to do any of the following?: Cut back on other expenses so that you can afford to buy 1st class postage s for your business
QN12. In the last three months have you had to do any of the following?: Reduce your use of 2nd class postage stamps so that you can other expenses as part of your business
QN12. In the last three months have you had to do any of the following?: Cut back on other expenses so that you can afford to buy 2nd class postage s for your business
QN12. In the last three months have you had to do any of the following?: Cut back on other expenses so that you can afford to send parcels
QN12. In the last three months have you had to do any of the following?: None of these
QV7a.1. Thinking about sending letters or large letters, in the last 12 months, has your organisation
QV7b.1 And why is this?: Price increases
QV7b.1 And why is this?: Changes in the type of mail sent
QV7b.1 And why is this?: Better quality of service
QV7b.1 And why is this?: Became more aware of alternatives
QV7b.1 And why is this?: Due to internal cost cutting
QV7b.1 And why is this?: Convenience
QV7b.1 And why is this?: Quicker service
QV7b.1 And why is this?: Other (PLEASE SPECIFY)
QV7b.1 And why is this?: Don't Know (DO NOT READ OUT)
QD10B_1. Low cost - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10B_2. Fast delivery - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10B_3. Next day delivery option - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10B_4. Delivery within 3 days - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10B_5. Convenient to post (within 1/2 mile) - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10B_6. Same price to send anywhere in the UK - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10B_7. Guaranteed delivery to recipient's door - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10B_8. Daily collection service - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10B_9. Letter delivery is fulfilled in an environmentally responsible... - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service
QD10B_10. Proof of postage/dispatch - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10B_11. Proof of receipt/delivery - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10B_12. Insurance against damage or loss - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10B_13. Ability to track the delivery - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10B_14. Guarantee that the letter will arrive on time - Below, are a list of factors people tell us they consider when sending letters. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: Standard Mail 1st class
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: Standard Mail 2nd Class
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: Signed for
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: Special Delivery Guaranteed by 1pm
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: Special Delivery Guaranteed by 9am
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: Parcelforce Worldwide
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: Royal Mail tracked 24 hours
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: Royal Mail tracked 48 hours
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: International Tracked (previously Airsure)
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: International Signed
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: International standard mail (previously Airmail)
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: International Tracked and Signed
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: International Economy (previously surface mail)
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: None of these
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: Don’t Know
QV6a.1B. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send small parcels (those up to 2kg in weight)?: Refused
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: Standard Mail 1st class
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: Standard Mail 2nd Class
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: Signed for
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: Special Delivery Guaranteed by 1pm
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: Special Delivery Guaranteed by 9am
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: Parcelforce Worldwide
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: Royal Mail tracked 24 hours
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: Royal Mail tracked 48 hours
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: International Tracked (previously Airsure)
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: International Signed
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: International standard mail (previously Airmail)
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: International Tracked and Signed
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: International Economy (previously surface mail)
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: None of these
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: Don’t Know
QV6a.1C. Which, if any, of the following Royal Mail parcel delivery services has your organisation used in the last six months to send large parcels, that is those over 2kg in weight?: Refused
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: Standard
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: Signed for
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: Special Delivery Guaranteed by 1pm
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: Special Delivery Guaranteed by 9am
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: Parcelforce Worldwide
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: Royal Mail tracked 24 hours
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: Royal Mail tracked 48 hours
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: International Tracked (previously Airsure)
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: International Signed
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: International standard mail (previously Airmail)
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: International Tracked and Signed
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: International Economy (previously surface mail)
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: None of these
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: Don't Know
QV6a.1. Which, if any, of the following Royal Mail parcel delivery services does your organisation use to send parcels and packets?: Refused
QN4a. When sending parcels using Royal Mail/Parcelforce, which service do you tend to use?
QV7a. Thinking about sending parcels, in the last 12 months, has your organisation:
QV7b. And why has your organisation ..? Price increases
QV7b. And why has your organisation ..? Changes in the type of mail sent
QV7b. And why has your organisation ..? Better quality of service
QV7b. And why has your organisation ..? Became more aware of alternatives
QV7b. And why has your organisation ..? Due to internal cost cutting
QV7b. And why has your organisation ..? Convenience
QV7b. And why has your organisation ..? Quicker service
QV7b. And why has your organisation ..? Other
QV7b. And why has your organisation ..? Don't Know
QD10A_1. Low cost - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_2. Guarantee that the parcel will arrive on time - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_3. Ability to track the delivery - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_4. Ability to choose an express or next-day service - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_5. Ability to select a specific date/time for delivery - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_6. Fast delivery - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_7. Convenient options for me to drop the parcel off - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_8. Convenient options for the operator to pick the parcel up from me - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service
QD10A_9. Convenient options for the recipient to accept the delivery - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_10. Insurance against damage or loss - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_11. Same price to send anywhere within the UK - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_12. Proof of postage / dispatch - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_13. Proof of receipt / delivery - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_14. Delivery to recipient's door - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_15. Daily collection service - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_16. Parcel provider operates in an environmentally responsible way - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_17. Option to deliver items to a location other than the home - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service:
QD10A_18. Option for people receiving parcels with specific needs from ... - Below, are a list of factors people tell us they consider when sending parcels. For each factor, please tell us how important it is to you in choosing a postal provider or service
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: Lower cost of postage
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: Lower cost of insurance
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: Guarantee that the parcel would arrive on time
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: Better ability to track the delivery
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: Parcel less likely to get lost
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: Ability to select an express service
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: Quicker delivery
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: More convenient for me to drop the parcel off
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: More convenient for me to have the parcel collected
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: More convenient for the recipient to take the delivery
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: Ability to set a specific date/time for delivery
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: Guarantee that the parcel would arrive intact
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: The business has a contract with the provider
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: Recommended by other
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: It's a decision taken by the business
QN6. And why do you sometimes choose to use someone other than Royal Mail to send your parcels / letters?: Other
QV8A. Bulk mail is a service where businesses can send large quantities of mail items at discounted postage rates. Does your organisation ever send any bulk mailings?
QV8. Which of the following types of bulk mailings does your organisation send regularly (this is once a month or more frequently than that)?: Advertising and promotional material, such as catalogues, brochures and direct mail
QV8. Which of the following types of bulk mailings does your organisation send regularly (this is once a month or more frequently than that)?: Transactional post including - Bulk customer mailings, such as bills, statements, customer packs etc.
QV8. Which of the following types of bulk mailings does your organisation send regularly (this is once a month or more frequently than that)?: Publications, such as magazines, periodicals, customer newsletters
QV8. Which of the following types of bulk mailings does your organisation send regularly (this is once a month or more frequently than that)?: Other
QV8. Which of the following types of bulk mailings does your organisation send regularly (this is once a month or more frequently than that)?: None of these
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Letters
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Large letters
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Parcels and packets
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Advertising and promotional material, such as catalogues, brochures and direct mail
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Transactional mail including - Bulk customer mailings, such as bills, statements, customer packs etc.
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Other everyday correspondence, such as invoices, one off bills etc.
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Publications, such as magazines, periodicals, customer newsletters
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Goods / business supplies / large packets ordered via lorry
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Legal / accounts documents / tax forms
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Order fulfilment (sending ordered goods to customers)
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Refused
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: None of these
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Other
QV9a. Which of the following types of mail does your organisation regularly receive at your location?: Don't know
QRM1. At what time do you usually receive your Royal Mail delivery at your premises?
QRM2. Thinking generally about the service your organisation receives as a whole, how satisfied are you with the overall quality of the services you receive from Royal Mail as a recipient and sender?
QRM3_1: Delivery time - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM3_2: Delivery consistency / reliability (e.g. arrives as promised consistently - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?
QRM3_3: Collection time of items you are sending - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM3_4: Collection reliability - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM3_12:Amount / level of sent post lost - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM3_13:Price of postage - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM3_14:Items being delivered intact/undamaged - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM3_5: Availability of a daily collection - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM3_6: Latest collection time - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM3_7: Account management (if applicable) - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM3_8: Trustworthiness of the provider - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM3_9: Amount / level of lost mail - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM3_10:Daily delivery - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM3_11:Price of postage - How would you rate the performance of Royal Mail, as a recipient and sender, in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied?:
QRM4NEW. In the last 6 months, have you experienced any problems with your service from Royal Mail with regard to sending or receiving post? Sending
QRM4NEW. In the last 6 months, have you experienced any problems with your service from Royal Mail with regard to sending or receiving post? Receiving
QRM4_1. Which of the following problems have you experienced with your service from Royal Mail with regard to sending post in the last 6 months?: Delivery consistency / reliability (e.g. doesn’t consistently arrive as promised)
QRM4_1. Which of the following problems have you experienced with your service from Royal Mail with regard to sending post in the last 6 months?: Collection time of items you are sending
QRM4_1. Which of the following problems have you experienced with your service from Royal Mail with regard to sending post in the last 6 months?: Collection reliability
QRM4_1. Which of the following problems have you experienced with your service from Royal Mail with regard to sending post in the last 6 months?: Latest collection time
QRM4_1. Which of the following problems have you experienced with your service from Royal Mail with regard to sending post in the last 6 months?: Amount / level of sent post lost
QRM4_1. Which of the following problems have you experienced with your service from Royal Mail with regard to sending post in the last 6 months?: Price of postage
QRM4_1. Which of the following problems have you experienced with your service from Royal Mail with regard to sending post in the last 6 months?: Items not being delivered intact/undamaged
QRM4_1. Which of the following problems have you experienced with your service from Royal Mail with regard to sending post in the last 6 months?: No problems
QRM4_1. Which of the following problems have you experienced with your service from Royal Mail with regard to sending post in the last 6 months?: Other
QRM4_2. Which of the following problems have you experienced with your service from Royal Mail with regard to receiving post in the last 6 months?: Delivery time (when you receive your postal delivery)
QRM4_2. Which of the following problems have you experienced with your service from Royal Mail with regard to receiving post in the last 6 months?: Delivery consistency / reliability (e.g. not consistently arriving as promised)
QRM4_2. Which of the following problems have you experienced with your service from Royal Mail with regard to receiving post in the last 6 months?: Latest collection time
QRM4_2. Which of the following problems have you experienced with your service from Royal Mail with regard to receiving post in the last 6 months?: Amount / level of sent post lost
QRM4_2. Which of the following problems have you experienced with your service from Royal Mail with regard to receiving post in the last 6 months?: Price of postage
QRM4_2. Which of the following problems have you experienced with your service from Royal Mail with regard to receiving post in the last 6 months?: Items not being delivered intact/undamaged
QRM4_2. Which of the following problems have you experienced with your service from Royal Mail with regard to receiving post in the last 6 months?: No problems
QRM4_2. Which of the following problems have you experienced with your service from Royal Mail with regard to receiving post in the last 6 months?: Other
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Delivery time (when you receive your post delivery)
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Delivery consistency / reliability (e.g. arrives as promised consistently)
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Collection time of items you are sending
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Collection reliability
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Availability of a daily collection
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Latest collection time
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Account management (if applicable)
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Trustworthiness of the provider
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Amount / level of sent post lost
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Items not being delivered intact/undamaged
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Wrong postage / shortfall on incoming mail - having to pay
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Accessibility of the sorting office / opening hours
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Lost or late delivery of sent mail
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Wrong mail delivered / our mail delivered elsewhere
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Problems with the Smart Stamp online system
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Recorded letters not being signed for
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Price of postage
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Don't know / na
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Other
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: No Problems
QRM4. Which of the following problems have you experienced with your service from Royal Mail with regard to sending/receiving post in the last 6 months?: Don't know
QRM5A. Have you contacted Royal Mail with a service query, request or complaint in the last 6 months?
QRM5_1. Professionalism and handling of any query / complaint - Thinking about contacting Royal Mail with a service query, request or complaint, and your experiences in the last six months, please rate Royal Mail on the following aspects:
QRM5_3. The staff being polite and courteous - Thinking about contacting Royal Mail with a service query, request or complaint, and your experiences in the last six months, please rate Royal Mail on the following aspects:
QRM5_4. The outcome of any complaint - Thinking about contacting Royal Mail with a service query, request or complaint, and your experiences in the last six months, please rate Royal Mail on the following aspects:
QOP1a. Thinking generally about the service you receive as a whole as a sender and recipient of post, on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how would you rate the quality of the services you receive from..
QOP2. Delivery time (when you receive your postal delivery) - As a recipient and sender of post, how would you rate the performance of ... in the following areas?
QOP2. Delivery consistency / reliability (e.g. arrives as promised consistently) - As a recipient and sender of post, how would you rate the performance of ... in the following areas?
QOP2. Collection time of items you are sending - As a recipient and sender of post, how would you rate the performance of ... in the following areas?
QOP2. Collection reliability - As a recipient and sender of post, how would you rate the performance of ... in the following areas?
QOP2. Latest collection time - As a recipient and sender of post, how would you rate the performance of ... in the following areas?
QOP2. Amount / level of sent post lost - As a recipient and sender of post, how would you rate the performance of ... in the following areas?
QOP2. Price of postage - As a recipient and sender of post, how would you rate the performance of ... in the following areas?
QOP2. Items being delivered intact/undamaged - As a recipient and sender of post, how would you rate the performance of ... in the following areas?
QOP3NEW. Sending - In the last 6 months, have you experienced any problems with your service from [QV4 provider] with regard to sending or receiving letters or large letters?
QOP3NEW. Receiving - In the last 6 months, have you experienced any problems with your service from [QV4 provider] with regard to sending or receiving letters or large letters?
QOP3_1. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending letters or large letters in the last 6 months?: Delivery consistency / reliability (e.g. not consistently arriving as promised)
QOP3_1. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending letters or large letters in the last 6 months?: Collection time of items you are sending
QOP3_1. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending letters or large letters in the last 6 months?: Collection reliability
QOP3_1. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending letters or large letters in the last 6 months?: Latest collection time
QOP3_1. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending letters or large letters in the last 6 months?: Amount / level of sent post lost
QOP3_1. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending letters or large letters in the last 6 months?: Price of postage
QOP3_1. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending letters or large letters in the last 6 months?: Items not being delivered intact/undamaged
QOP3_1. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending letters or large letters in the last 6 months?: Other
QOP3_2. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to receiving letters or large letters in the last 6 months?: Delivery time (when you receive your postal delivery)
QOP3_2. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to receiving letters or large letters in the last 6 months?: Delivery consistency / reliability (e.g. not consistently arriving as promised)
QOP3_2. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to receiving letters or large letters in the last 6 months?: Latest collection time
QOP3_2. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to receiving letters or large letters in the last 6 months?: Amount / level of sent post lost
QOP3_2. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to receiving letters or large letters in the last 6 months?: Price of postage
QOP3_2. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to receiving letters or large letters in the last 6 months?: Items not being delivered intact/undamaged
QOP3_2. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to receiving letters or large letters in the last 6 months?: Other
QOP3. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending/receiving letters or large letters in the last 6 months?: Delivery time (when you receive your postal delivery)
QOP3. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending/receiving letters or large letters in the last 6 months?: Delivery consistency / reliability (e.g. not consistently arriving as prom...
QOP3. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending/receiving letters or large letters in the last 6 months?: Collection time of items you are sending
QOP3. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending/receiving letters or large letters in the last 6 months?: Collection reliability
QOP3. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending/receiving letters or large letters in the last 6 months?: Latest collection time
QOP3. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending/receiving letters or large letters in the last 6 months?: Amount / level of sent post lost
QOP3. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending/receiving letters or large letters in the last 6 months?: Price of postage
QOP3. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending/receiving letters or large letters in the last 6 months?: Items not being delivered intact/undamaged
QOP3. Which of the following problems have you experienced with your service from [QV4D RESPONSE] with regard to sending/receiving letters or large letters in the last 6 months?: Other
QOP1a. You said earlier that you also use [QV4 provider] for your postal services needs. Thinking generally about the service you receive as a whole as a sender and recipient of post, on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satis...
QOP2_1. Delivery time (when you receive your mail delivery) - As a recipient and sender of post, how would you rate the performance of [QV4 provider] in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied:
QOP2_2. Delivery consistency / reliability (e.g. arrives as promised) - As a recipient and sender of post, how would you rate the performance of [QV4 provider] in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied:
QOP2_3. Collection time of items you are sending - As a recipient and sender of post, how would you rate the performance of [QV4 provider] in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied:
QOP2_4. Collection reliability - As a recipient and sender of post, how would you rate the performance of [QV4 provider] in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied:
QOP2_6. Latest collection time - As a recipient and sender of post, how would you rate the performance of [QV4 provider] in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied:
QOP2_9. Amount / level of sent post lost - As a recipient and sender of post, how would you rate the performance of [QV4 provider] in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied:
QOP2_11. Price of postage - As a recipient and sender of post, how would you rate the performance of [QV4 provider] in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied:
QOP2_12. Items being delivered intact/undamaged - As a recipient and sender of post, how would you rate the performance of [QV4 provider] in the following areas on a 5 point scale where 1 is very dissatisfied and 5 is very satisfied:
QOP3A_2. Sending - In the last 6 months, have you experienced any problems with your service from [QV4 OR QV4B provider] with regard to sending or receiving parcels?
QOP3A_2. Receiving - In the last 6 months, have you experienced any problems with your service from [QV4 OR QV4B provider] with regard to sending or receiving parcels?
QOP3_2_1. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to sending parcels in the last 6 months?: Delivery consistency / reliability (e.g. not consistently arriving as promised)
QOP3_2_1. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to sending parcels in the last 6 months?: Collection time of items you are sending
QOP3_2_1. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to sending parcels in the last 6 months?: Collection reliability
QOP3_2_1. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to sending parcels in the last 6 months?: Latest collection time
QOP3_2_1. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to sending parcels in the last 6 months?: Amount / level of sent post lost
QOP3_2_1. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to sending parcels in the last 6 months?: Price of postage
QOP3_2_1. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to sending parcels in the last 6 months?: Items not being delivered intact/undamaged
QOP3_2_1. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to sending parcels in the last 6 months?: Other
QOP3_2_2. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to receiving parcels in the last 6 months?: Delivery time (when you receive your postal delivery)
QOP3_2_2. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to receiving parcels in the last 6 months?: Delivery consistency / reliability (e.g. not consistently arriving as promised)
QOP3_2_2. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to receiving parcels in the last 6 months?: Latest collection time
QOP3_2_2. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to receiving parcels in the last 6 months?: Amount / level of sent post lost
QOP3_2_2. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to receiving parcels in the last 6 months?: Price of postage
QOP3_2_2. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to receiving parcels in the last 6 months?: Items not being delivered intact/undamaged
QOP3_2_2. Which of the following problems have you experienced with your service from [QV4 OR QV4B provider] with regard to receiving parcels in the last 6 months?: Other
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Delivery time (when you receive your mail delivery)
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Delivery consistency / reliability (e.g. not consistently arriving as promised)
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Collection time of items you are sending
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Collection reliability
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Availability of a daily collection
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Latest collection time
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Account management (if applicable)
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Trustworthiness of the provider
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Amount / level of sent post lost
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Damaged mail / goods
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Wrong postage / shortfall on incoming mail - having to pay
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Accessibility of the sorting office / opening hours
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Lost or late delivery of sent mail
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Wrong mail delivered / our mail delivered elsewhere
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Problems with the Smart Stamp online system
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Recorded letters not being signed for
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Price of postage
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Other
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: No Problems
QOP3. As a sender and recipient of mail, have you experienced any problems with your service from [QV5c provider] in the last 6 months?: Don't know / na
QAP1. On a scale of 1 to 5 where 5 is agree very strongly and 1 is disagree very strongly, please tell me how strongly you agree or disagree that postal services in the UK provide good value for money
QS1. Letters - Thinking about different types of post, in the past 12 months, has your organisation increased or reduced the volume it sends relating to ….?
QS1. Large letters - Thinking about different types of post, in the past 12 months, has your organisation increased or reduced the volume it sends relating to ….?
QS1. Small parcels – up to 2kg - Thinking about different types of post, in the past 12 months, has your organisation increased or reduced the volume it sends relating to ….?
QS1. Large parcels - over 2kg - Thinking about different types of post, in the past 12 months, has your organisation increased or reduced the volume it sends relating to ….?
QS1. Advertising and promotional material, such as catalogues, brochures and direct mail - Thinking about different types of post, in the past 12 months, has your organisation increased or reduced the volume it sends relating to ….?
QS1. Transactional mail including - Bulk customer mailings, such as bills, statements, customer packs etc. - Thinking about different types of post, in the past 12 months, has your organisation increased or reduced the volume it sends relating to ….?
QS1. Other everyday correspondence, such as invoices, one off bills etc. - Thinking about different types of post, in the past 12 months, has your organisation increased or reduced the volume it sends relating to ….?
QS1. Publications, such as magazines, periodicals, customer newsletters - Thinking about different types of post, in the past 12 months, has your organisation increased or reduced the volume it sends relating to ….?
QS1. Order fulfilment (sending ordered goods to customers) - Thinking about different types of post, in the past 12 months, has your organisation increased or reduced the volume it sends relating to ….?
QS1. In the past 12 months, has the volume of post your organisation has sent increased, decreased or stayed about the same?
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Letters
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Large letters
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Parcels and packets
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Advertising and promotional material, such as catalogues, brochures and direct mail
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Transactional mail including - Bulk customer mailings, such as bills, statements, customer packs etc
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Other everyday correspondence, such as invoices, one off bills etc.
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Publications, such as magazines, periodicals, customer newsletters
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Order fulfilment (sending ordered goods to customers)
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Goods / business supplies / large packets ordered via lorry
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Legal / accounts documents / tax forms
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Other (PLEASE SPECIFY)
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: None of these (DO NOT READ OUT)
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Don't Know (DO NOT READ OUT)
QS1a. Are there any types of post that you send in particular that have experienced an increase in volumes?: Refused (DO NOT READ OUT)
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Letters
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Large letters
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Parcels and packets
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Advertising and promotional material, such as catalogues, brochures and direct mail
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Transactional mail including - Bulk customer mailings, such as bills, statements, customer packs etc
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Other everyday correspondence, such as invoices, one off bills etc.
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Publications, such as magazines, periodicals, customer newsletters
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Order fulfilment (sending ordered goods to customers)
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Goods / business supplies / large packets ordered via lorry
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Legal / accounts documents / tax forms
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Other (PLEASE SPECIFY)
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: None of these (DO NOT READ OUT)
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Don't Know (DO NOT READ OUT)
QS1b. Are there any types of post that you send in particular that you expect to see decreased volumes in?: Refused (DO NOT READ OUT)
QF4. Over the last 12 months, has your organisation moved some post to other communication methods?
QF5. Why have you not moved any post to other communication methods in the last 12 months?: We have already moved everything that is possible to move
QF5. Why have you not moved any post to other communication methods in the last 12 months?: There is no pressure from customers for us to move
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Cost
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Reliability / trust
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Time or extra admin required
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Other media ineffective
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Hassle of moving
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Contracted with postal provider / franking machine
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Lack of information about products and costs by other providers
QF5. Why have you not moved any post to other communication methods in the last 12 months?: No alternative media that would meet my needs
QF5. Why have you not moved any post to other communication methods in the last 12 months?: The unreliability of email address lists
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Customers are unwilling to give email addresses
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Not considered this
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Happy with sending things by post
QF5. Why have you not moved any post to other communication methods in the last 12 months?: We prefer to send things to customers by post
QF5. Why have you not moved any post to other communication methods in the last 12 months?: No reason
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Planning to do so in the future
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Need to send hard copies / keep hard copies of everything we send
QF5. Why have you not moved any post to other communication methods in the last 12 months?: No need - do not have a large volume of mail
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Do not use computers / only one that uses a computer
QF5. Why have you not moved any post to other communication methods in the last 12 months?: No particular reason
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Other
QF5. Why have you not moved any post to other communication methods in the last 12 months?: Don't know
QF6. Why have you moved post to other communication methods in the last 12 months?: Cost saving
QF6. Why have you moved post to other communication methods in the last 12 months?: Price of postage
QF6. Why have you moved post to other communication methods in the last 12 months?: Increase in postal prices
QF6. Why have you moved post to other communication methods in the last 12 months?: Customer preferences
QF6. Why have you moved post to other communication methods in the last 12 months?: Unreliable postal service
QF6. Why have you moved post to other communication methods in the last 12 months?: Royal Mail strike action
QF6. Why have you moved post to other communication methods in the last 12 months?: Environmental reasons
QF6. Why have you moved post to other communication methods in the last 12 months?: Offers more creative choices
QF6. Why have you moved post to other communication methods in the last 12 months?: Reduce admin time spent on alternative media
QF6. Why have you moved post to other communication methods in the last 12 months?: Company budget has been diverted to other media
QF6. Why have you moved post to other communication methods in the last 12 months?: Quicker
QF6. Why have you moved post to other communication methods in the last 12 months?: Convenience / ease of use
QF6. Why have you moved post to other communication methods in the last 12 months?: Everyone else is doing it / client's like this method
QF6. Why have you moved post to other communication methods in the last 12 months?: Speed - instantaneous / fast response
QF6. Why have you moved post to other communication methods in the last 12 months?: Good for sending invoices /attachments
QF6. Why have you moved post to other communication methods in the last 12 months?: Proof of delivery / know it has got there / reliable
QF6. Why have you moved post to other communication methods in the last 12 months?: For BACS transfers
QF6. Why have you moved post to other communication methods in the last 12 months?: More efficient
QF6. Why have you moved post to other communication methods in the last 12 months?: Forced to by colleagues / system changes in the company
QF6. Why have you moved post to other communication methods in the last 12 months?: Security / data protection
QF6. Why have you moved post to other communication methods in the last 12 months?: The pandemic/lockdowns
QF6. Why have you moved post to other communication methods in the last 12 months?: Changes in working patterns – e.g. more working from home
QF6. Why have you moved post to other communication methods in the last 12 months?: Other
QF6. Why have you moved post to other communication methods in the last 12 months?: Don't know
QN13. I will be willing to pay more for a parcel provider that operates in an environmentally friendly way (How much do you agree or disagree with the following statements:)
QN13. I will be willing to use a parcel provider that operates in an environmentally friendly way even if items take longer to deliver (How much do you agree or disagree with the following statements:)
QWFH. At the moment do employees in your organisation mainly work from home or another location?
QV2B.1 Letters - On average, how often does your organisation send...
QV2B.1 Large letters - On average, how often does your organisation send...
QV2B.1 Packets and parcels - On average, how often does your organisation send...
QV2B.1 Other postal items - On average, how often does your organisation send...
QV2B.1 Letters/ Large letters - On average, how often does your organisation send...
QV2B.1 Letters/ Large letters/ Packets and parcels/ Other postal items - On average, how often does your organisation send...
QV2d.1. What proportion of your large letters are for order fulfilment?
QV2d.1. Large letters - Approximately what percentage of the Large letters you send are to fulfil customer orders?
QV2d.2. What proportion of your parcels and packets are for order fulfilment?
QV2d.2. Packets and parcels - Approximately what percentage of the Packets and parcels you send are to fulfil customer orders?
QV5A.1_A. Letters (Which would you say is your organisation's main postal service for Letters in terms of the number of items you send?)
QV5A.1_B. Large Letters (Which would you say is your organisation's main postal service for Letters in terms of the number of items you send?)
QV5A.1_C. Packets and parcels (Which would you say is your organisation's main postal service for Letters in terms of the number of items you send?)
QV5A.1_D. Other postal items (Which would you say is your organisation's main postal service for Letters in terms of the number of items you send?)
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Royal Mail
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: DHL
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: TNT (use only if no distinction made between 'TNT Express' & 'TNT Post UK')
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: UK Mail
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: UPS
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Yodel
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Parcelforce
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Evri
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: FedEx
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Secured Mail
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: DX
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: MHI (Mail Handling International)
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Pitney Bowes
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: TNT Express
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Whistl/ TNT Post UK
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Citipost
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Amazon logistics
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: DPD/DPD Local
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Other
QV5A.1. Letters / Large letters - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Do not send this type of post
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Royal Mail
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: DHL
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: TNT (use only if no distinction made between 'TNT Express' & 'TNT Post UK')
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: UK Mail
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: UPS
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Yodel
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Parcelforce
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Evri
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: FedEx
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Secured Mail
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: DX
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: MHI (Mail Handling International)
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Pitney Bowes
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: TNT Express
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Whistl/ TNT Post UK
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Citipost
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Amazon logistics
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: DPD/DPD Local
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Other
QV5A.1. All items - Which would you say is your organisation's main postal service for Letters / Large letters in terms of the number of items you send?: Do not send this type of post
QH. Does your business ever send Hybrid mail?
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: Royal Mail signed for 1st Class
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: Royal Mail signed for 2nd Class
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: Special delivery - Next Day (by 9am)
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: Special delivery - Next Day (by 1pm)
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: Recorded delivery - Signed for
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: Royal Mail Tracked
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: I send urgent or tracked mail by City Link
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: I send urgent or tracked mail by Interlink
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: I send urgent or tracked mail by UPS
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: I send urgent or tracked mail by TNT
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: I send urgent or tracked mail by DHL
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: I send urgent or tracked mail by Parcel Force
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: I send urgent or tracked mail by Fedex
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: I send urgent or tracked mail by UK Mail
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: I send urgent or tracked mail by DPD
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: I send urgent or tracked mail by a carrier other than Royal Mail (PLEASE SPECIFY)
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: Refused
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: None of these
QV6c. Which, if any, of the following Royal Mail services does your organisation use to send your urgent mail or tracked mail that requires proof of delivery?: Don't know
QV6D1. Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Standard Stamped Mail 1st Class
QV6D1. Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Standard Stamped Mail 2nd Class
QV6D1. Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: 1st Class large letter stamps
QV6D1. Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: 2nd Class large letter stamps
QV6D1. Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Franked/metered mail 1st Class
QV6D1. Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Franked/metered mail 2nd Class
QV6D1. Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: PPI - PPI 1st Class
QV6D1. Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: PPI - PPI 2nd Class
QV6D1. Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Bulk Mail
QV6D1. Standard Stamped Mail 1st Class - Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Band
QV6D1. Standard Stamped Mail 2nd Class - Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Band
QV6D1. 1st Class large letter stamps - Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Band
QV6D1. 2nd Class large letter stamps - Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Band
QV6D1. Franked/metered mail 1st Class - Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Band
QV6D1. Franked/metered mail 2nd Class - Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Band
QV6D1. PPI - PPI 1st Class - Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Band
QV6D1. PPI - PPI 2nd Class - Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Band
QV6D1. Bulk Mail - Approximately what percentage of your monthly postal spend is allocated to each of the following types for letters and large letters: Band
QV7b. And why is this?: Price increases
QV7b. And why is this?: Changes in the type of mail sent
QV7b. And why is this?: Better quality of service
QV7b. And why is this?: Became more aware of alternatives
QV7b. And why is this?: Due to internal cost cutting
QV7b. And why is this?: Cost implications
QV7b. And why is this?: First class is not much quicker than second
QV7b. And why is this?: Depends on what stamp is available / available in shop
QV7b. And why is this?: Convenience
QV7b. And why is this?: Other
QV7b. And why is this?: Don't know
QV9b1. Letters: Urgent delivery - on the same day or a specific time the next day - Which of the following types of services does each of the types of mail you receive fall into?
QV9b1. Letters: Tracked service (send / receive mail for which you need to be able to monitor its progress through the postal system) - Which of the following types of services does each of the types of mail you receive fall into?
QV9b1. Letters: Timed delivery (i.e. to arrive by specific time/day) - Which of the following types of services does each of the types of mail you receive fall into?
QV9b1. Letters: Standard delivery - Which of the following types of services does each of the types of mail you receive fall into?
QV9b1. Letters: International delivery - Which of the following types of services does each of the types of mail you receive fall into?
QV9b1. Letters: Cross-Border Delivery - Which of the following types of services does each of the types of mail you receive fall into?
QV9b1. Letters: Other - Which of the following types of services does each of the types of mail you receive fall into?
QV9b1. Letters: None of these - Which of the following types of services does each of the types of mail you receive fall into?
QV9b1. Letters: Don't Know - Which of the following types of services does each of the types of mail you receive fall into?
QV9b2. Large letters: Urgent delivery - on the same day or a specific time the next day - Which of the following types of services does each of the types of mail you receive fall into?
QV9b2. Large letters: Tracked service (send / receive mail for which you need to be able to monitor its progress through the postal system) - Which of the following types of services does each of the types of mail you receive fall into?
QV9b2. Large letters: Timed delivery (i.e. to arrive by specific time/day) - Which of the following types of services does each of the types of mail you receive fall into?
QV9b2. Large letters: Standard delivery - Which of the following types of services does each of the types of mail you receive fall into?
QV9b2. Large letters: International delivery - Which of the following types of services does each of the types of mail you receive fall into?
QV9b2. Large letters: Cross-Border Delivery - Which of the following types of services does each of the types of mail you receive fall into?
QV9b2. Large letters: Other - Which of the following types of services does each of the types of mail you receive fall into?
QV9b2. Large letters: None of these - Which of the following types of services does each of the types of mail you receive fall into?
QV9b2. Large letters: Don't Know - Which of the following types of services does each of the types of mail you receive fall into?
QV9b3. Parcels and packets: Urgent delivery - on the same day or a specific time the next day - Which of the following types of services does each of the types of mail you receive fall into?
QV9b3. Parcels and packets: Tracked service (send / receive mail for which you need to be able to monitor its progress through the postal system) - Which of the following types of services does each of the types of mail you receive fall into?
QV9b3. Parcels and packets: Timed delivery (i.e. to arrive by specific time/day) - Which of the following types of services does each of the types of mail you receive fall into?
QV9b3. Parcels and packets: Standard delivery - Which of the following types of services does each of the types of mail you receive fall into?
QV9b3. Parcels and packets: International delivery - Which of the following types of services does each of the types of mail you receive fall into?
QV9b3. Parcels and packets: Cross-Border Delivery - Which of the following types of services does each of the types of mail you receive fall into?
QV9b3. Parcels and packets: Other - Which of the following types of services does each of the types of mail you receive fall into?
QV9b3. Parcels and packets: None of these - Which of the following types of services does each of the types of mail you receive fall into?
QV9b3. Parcels and packets: Don't Know - Which of the following types of services does each of the types of mail you receive fall into?
QRM6. On a scale of 1 to 5 where 1 is very low and 5 is very high how would you rate Royal Mail on the quality of the services provided in the last 12 months.
QOP3A2. Professionalism and handling of any query / complaint - DHL - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A2. The staff being polite and courteous - DHL - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A3. Professionalism and handling of any query / complaint - TNT - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A3. The staff being polite and courteous - TNT - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A4. Professionalism and handling of any query / complaint - UK Mail - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A4. The staff being polite and courteous - UK Mail - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A5. Professionalism and handling of any query / complaint - UPS - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A5. The staff being polite and courteous - UPS - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A6. Professionalism and handling of any query / complaint - Yodel - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A6. The staff being polite and courteous - Yodel - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A7. Professionalism and handling of any query / complaint - Parcelforce - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A7. The staff being polite and courteous - Parcelforce - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A8. Professionalism and handling of any query / complaint - Evri - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A8. The staff being polite and courteous - Evri - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A9. Professionalism and handling of any query / complaint - Fedex - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A9. The staff being polite and courteous - Fedex - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A10. Professionalism and handling of any query / complaint - Secured Mail - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A10. The staff being polite and courteous - Secured Mail - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A11. Professionalism and handling of any query / complaint - DX - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A11. The staff being polite and courteous - DX - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A12. Professionalism and handling of any query / complaint - MHI (Mail Handling International) - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects
QOP3A12. The staff being polite and courteous - MHI (Mail Handling International) - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A13. Professionalism and handling of any query / complaint - Pitney Bowes - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A13. The staff being polite and courteous - Pitney Bowes - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A14. Professionalism and handling of any query / complaint - TNT Express - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A14. The staff being polite and courteous - TNT Express - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A15. Professionalism and handling of any query / complaint - Whistl/ TNT Post UK - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A15. The staff being polite and courteous - Whistl/ TNT Post UK - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A15. Professionalism and handling of any query / complaint - Citipost - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A15. The staff being polite and courteous - Citipost - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3a.1. Professionalism and handling of any query / complaint - Amazon Logistics - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3a.1. The staff being polite and courteous - Amazon Logistics - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3a.1. Professionalism and handling of any query / complaint - DPD/DPD Local - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3a.1. The staff being polite and courteous - DPD/DPD Local - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A98: Professionalism and handling of any query / complaint - Other (1st) - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A98: The staff being polite and courteous - Other (1st) - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.2.4 The outcome of any complaint - DHL - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.3.4 The outcome of any complaint - TNT - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.4.4 The outcome of any complaint - UK Mail - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.5.4 The outcome of any complaint - UPS - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.6.4 The outcome of any complaint - Yodel - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.7.4 The outcome of any complaint - Parcelforce - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.8.4 The outcome of any complaint - Evri - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.9.4 The outcome of any complaint - Fedex - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.10.4 The outcome of any complaint - Secured Mail - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.11.4 The outcome of any complaint - DX - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.12.4 The outcome of any complaint - MHI (Mail Handling International) - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.13.4 The outcome of any complaint - Pitney Bowes - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.14.4 The outcome of any complaint - TNT Express - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.15.4 The outcome of any complaint - Whistl/ TNT Post UK - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.16.4 The outcome of any complaint - Citipost - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.17.4 The outcome of any complaint - Amazon Logistics - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.18.4 The outcome of any complaint - DPD/DPD Local - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.98.4 The outcome of any complaint - Other (1) - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.99.4 The outcome of any complaint - Other (2) - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP3A.100.4 The outcome of any complaint - Other (3) - Thinking about contacting ... with a service query, request or complaint, and your experiences in the last six months, please rate on the following aspects:
QOP4.DHL - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.UK Mail - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.UPS - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.Yodel - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.Parcelforce - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.Evri - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.Fedex - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.Secured Mail - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.DX - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.MHI (Mail Handling International) - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.Pitney Bowes - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.TNT Express - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.Whistl/ TNT Post UK - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.Citipost - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.Amazon Logistics - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.DPD/DPD Local - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP4.Other provider from QV4 - On a scale of 1 to 5 where 5 is very high and 1 is very low how would you rate ..on each of the following aspects:
QOP5b. DHL - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. UK Mail - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. UPS - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. Yodel - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. Parcelforce - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. Evri - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. Fedex - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. Secured Mail - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. DX - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. MHI (Mail Handling International) - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b_13. Pitney Bowes And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?
QOP5b. TNT Express - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. Whistl/ TNT Post UK - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. Citipost - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. Amazon Logistics - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. DPD/DPD Local - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. Other (1) - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. Other (2) - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QOP5b. Other (3) - And on a scale of 1 to 5 where 1 is very dissatisfied and 5 is very satisfied, how satisfied or dissatisfied are you with the overall service you receive from ...?:
QS4. Have you or your organisation ever considered trying a postal provider other than Royal Mail or [QV5c provider]?
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Unaware of other providers
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Don't know enough about what other providers offer
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Others more expensive than our current providers
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: We are near a Post Office
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: We don't mail large enough volumes
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Our customers prefer our chosen provider
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Our chosen provider is reliable enough for our needs
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Our chosen provider is fast enough for our needs
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Our chosen provider is safe enough for our needs
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Other providers don't pick up mail in this area
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Other providers could not deliver to all the areas we need
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Other operators do not provide the service I need
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Don't know enough about other providers and their services
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Happy / satisfied with the service from current provider
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Always been with them / always use them
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: No need to change - no demand / requirement to change
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Not considered / haven't thought about it / no time / it's not my decision
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Support Royal Mail / local Post Office / I'm against privatisation
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Convenience / easier / suits our needs
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Close to a post box
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Loyalty
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Mainly doing it electronically / on the internet
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: There isn't any others in this area / no competition - they have the monopoly
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Effort involved in switching outweighs the benefit
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: No reason
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Other
QS5. What are the main reasons for not considering using a postal service provider other than Royal Mail or [QV5c provider] at least for some items?: Don't know
QN3B. In the last month which of the following companies have you sent a small parcel with?: Royal Mail
QN3B. In the last month which of the following companies have you sent a small parcel with?: DHL
QN3B. In the last month which of the following companies have you sent a small parcel with?: UK Mail
QN3B. In the last month which of the following companies have you sent a small parcel with?: UPS
QN3B. In the last month which of the following companies have you sent a small parcel with?: Yodel
QN3B. In the last month which of the following companies have you sent a small parcel with?: Parcelforce
QN3B. In the last month which of the following companies have you sent a small parcel with?: Evri
QN3B. In the last month which of the following companies have you sent a small parcel with?: FedEx
QN3B. In the last month which of the following companies have you sent a small parcel with?: Secured Mail
QN3B. In the last month which of the following companies have you sent a small parcel with?: DX
QN3B. In the last month which of the following companies have you sent a small parcel with?: MHI (Mail Handling International)
QN3B. In the last month which of the following companies have you sent a small parcel with?: Pitney Bowes
QN3B. In the last month which of the following companies have you sent a small parcel with?: TNT Express
QN3B. In the last month which of the following companies have you sent a small parcel with?: Whistl/ TNT Post UK
QN3B. In the last month which of the following companies have you sent a small parcel with?: Citipost
QN3B. In the last month which of the following companies have you sent a small parcel with?: Amazon Logistics
QN3B. In the last month which of the following companies have you sent a small parcel with?: DPD/DPD Local
QN3B. In the last month which of the following companies have you sent a small parcel with?: Someone else