Advice for businesses

How does UK Calling affect businesses?

Published: 22 May 2017

Last updated: 31 January 2025

If your organisation uses a ‘non-geographic’ service number for people to contact you - that’s one beginning 08, 09 or 118 - you need to be aware of changes made in 2015 to how these numbers are charged.

General Conditions that protect business customers

Published: 25 January 2016

Last updated: 17 January 2025

An overview of relevant General Conditions and how they protect small and larger businesses

Jargon buster

Published: 23 September 2015

Last updated: 16 September 2024

Our jargon buster helps to explain what many of these terms mean in order to enable you to make an informed choice about the products and services that could help your business.

Choosing the right phone or broadband service

Published: 16 January 2023

Last updated: 16 September 2024

Whether you're a business setting up for the first time, or an established business shopping around for a better deal, it's important that you make the right choice. This information is designed to help you.

Switching - mobile

Published: 3 April 2023

Advice on mobile switching for businesses

Service quality for businesses

Published: 13 October 2022

Last updated: 16 March 2023

Our service quality report takes into account to the needs and experiences of SMEs.

Choosing the right postal service

Published: 14 October 2022

Ofcom's advice on choosing the right postal service.

Useful links and other organisations

Published: 13 October 2022

List of organisations that offer support and advice.

Business Broadband Code of Practice

Published: 25 January 2016

Here we explain more about the Voluntary Business Broadband Speeds Code of Practice which will be in force from 30 September 2016.

A starter pack for businesses

Published: 31 October 2015

Not everyone can be an expert on connectivity and communications products, so this starter pack will help you gain some initial understanding.

What communications can do for your business

Published: 29 September 2015

Find out the benefits of communications for your business

Contracts

Published: 21 September 2015

If you're thinking of signing up to a new contract, there are a few things you might want to consider first, including transparency, price increases and termination.

Knowing your rights

Published: 21 October 2014

Information on the rights and protections that are in place to help you, including Ofcom's General Conditions and the Business Broadband Speeds Code of Practice.