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Social tariffs: Cheaper broadband and phone packages

Published: 6 March 2024

Last updated: 9 October 2025

Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services.

Use an Ofcom-accredited price comparison site to find the best deal

Published: 10 November 2023

Last updated: 7 October 2025

Looking for a new phone, broadband or digital TV deal? Check out the price comparison sites that Ofcom has accredited.

Switching off the UK’s 2G and 3G mobile networks: what you need to know

Published: 6 March 2024

Last updated: 26 September 2025

The 2G and 3G mobile networks are gradually being switched off over the next few years. Here’s what this means for you as a customer.

Information on internet protocol TV

Published: 23 May 2016

Last updated: 25 September 2025

Information on why programmes on certain television channels are delivered by the internet and what you need to bear in mind when you watch these channels.

Using apps safely and securely

Published: 16 July 2015

Last updated: 1 August 2025

While mobile and tablet apps provide a simple and easy means of accessing great content and services, it's important to be aware of how to use them safely and securely and for children

Online safety rules: what you need to know

Published: 26 October 2023

Last updated: 28 July 2025

Ofcom is the regulator for online safety in the UK. Our job is to make sure that online services protect their users.

Public Service Media Review

Published: 21 July 2025

The UK media landscape is undergoing rapid transformation. Traditional broadcasters are in a fierce battle for audience attention, while global tech giants flood the market with an ever-growing range of content.

Automatic compensation: What you need to know

Published: 12 March 2024

Last updated: 16 July 2025

Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.

Age checks for online safety – what you need to know as a user

Published: 26 June 2025

As of 25 July 2025, all sites and apps that allow pornography will need to have strong age checks in place, to make sure children can’t access that or other harmful content.

Broadband and mobile coverage checker

Published: 17 August 2022

Last updated: 25 June 2025

Enter a postcode to view mobile coverage by provider, or availability of broadband services (standard, superfast and ultrafast). You can also view the results as interactive maps.

Top tips to stay in control of your phone charges

Published: 31 January 2025

Last updated: 23 June 2025

This page provides information on how you can stay up to date and in control of your phone bill charges aswell as what to avoid.

Stopping premium rate charges

Published: 31 January 2025

Last updated: 23 June 2025

If you have an unexpected charge on your phone bill and want to find out what it is for, you’ll need to contact the service provider first.

Quick guide to premium rate services (PRS)

Published: 31 January 2025

Last updated: 23 June 2025

Premium rate services are the name given to all content, goods, or services charged to a phone bill. Phone payment is a popular and easy way of paying for a range of services, such as music subscriptions, games, donations to charity and voting on TV talent shows.

Making a complaint and using ADR schemes

Published: 8 March 2024

Last updated: 16 June 2025

You can use this page to see which ADR scheme your provider belongs to.

What happens to your email address when you switch broadband provider

Published: 14 November 2023

Last updated: 10 June 2025

Some broadband companies charge you to continue using your email address when you switch away from them.

Premium rate service checker

Published: 4 June 2025

Unexpected charge on your phone bill? Use our service checker to find out who to contact about it.

Moving landline phones to digital technology: what you need to know

Published: 7 February 2024

Last updated: 30 May 2025

The technology that we currently use to make landline phone calls is being upgraded over the next few years. Here's what you need to know.

Help for telecoms customers suffering abuse, harassment or violence

Published: 28 May 2025

If you, or someone you know, are suffering domestic abuse, harassment or violence, it’s important to think about the security and accessibility of your telecoms services and the costs relating to them.

Choosing the best mobile, broadband and landline provider

Published: 12 April 2017

Last updated: 22 May 2025

See how the UK's main mobile, broadband and home phone providers have performed on the quality of customer service.

Using a repeater to improve your indoor mobile phone signal

Published: 15 December 2023

Last updated: 25 February 2025

Poor or no indoor mobile signal? A repeater could help you get better coverage.

Call costs guide

Published: 14 February 2023

Last updated: 31 January 2025

If you’re confused by call charges or don’t know your 0300 from your 0845 and 0844 numbers, then we have the perfect guide for you.

Live telesales calls

Published: 30 October 2020

Last updated: 31 January 2025

Fed up with marketing calls? Find out about the law in this area, what you can do to stop them and how to make a complaint.

Protecting consumers from uncertain and volatile inflation

Published: 17 January 2025

Telecoms providers must now set out upfront, in pounds and pence, any price rises that will apply to customer contracts, under new Ofcom rules that come into force today.

Protecting your child in the digital world

Published: 19 April 2011

Last updated: 8 October 2024

Going online and watching TV are an everyday part of children’s lives.

Frequently asked questions

Published: 4 August 2016

Last updated: 4 October 2024

Frequently asked questions on the accessibility of communication services.

Switching broadband provider

Published: 4 August 2010

Last updated: 2 October 2024

This guide explains what you need to do if you want to switch your broadband to a new provider.

Switching landline

Published: 27 February 2017

Last updated: 2 October 2024

This guide explains what you need to do if you want to switch your landline to a new provider, including One Touch Switch and switching a bundle