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How to protect yourself from scam phone calls and texts

Published: 18 October 2021

Last updated: 20 April 2026

It’s never been more important to protect yourself from scam phone calls and texts.

How Ofcom is helping children to be safer online – a guide for parents

Published: 24 April 2025

Last updated: 20 April 2026

Children in the UK will be able to live a safer life online under new Ofcom protections which set ambitious new safety standards for tech firms. As the UK’s online safety regulator, protecting children is a priority for Ofcom. We’re determined to make the online world a better place for them – and to give parents peace of mind that their children will be better protected from the risks they might face.

Switching off the UK’s 2G and 3G mobile networks: what you need to know

Published: 6 March 2024

Last updated: 17 April 2026

The 2G and 3G mobile networks are gradually being switched off over the next few years. Here’s what this means for you as a customer.

Notifying a phone or broadband provider of a customer's death

Published: 28 November 2022

Last updated: 8 April 2026

Advice on telling a provider when someone has died, and closing or altering their account.

Mobile phone service faults and problems

Published: 4 May 2017

Last updated: 8 April 2026

Advice on how to help identify the cause of mobile phone faults and report them to your provider.

Broadband and landline faults and problems

Published: 13 October 2023

Last updated: 8 April 2026

We know how frustrating it can be when things go wrong with your home phone or broadband. If you’re having problems, this guide explains how you can get them sorted.

Checklist for new phone or broadband contract

Published: 22 January 2014

Last updated: 8 April 2026

This guide sets out some factors you might want to consider before signing a new contract and explains what you can do if the price you agreed to at the point of sale increases unexpectedly.

Unable to pay a bill?

Published: 13 March 2013

Last updated: 8 April 2026

Don’t agree with the charges on your bill? Find out what you need to do if you want to dispute a bill.

What to do if you have a problem with your phone provider

Published: 12 February 2013

Last updated: 8 April 2026

While many of us use our phones and broadband without any problems, sometimes issues will crop up which will force us to make a complaint. The following explains more about ADR schemes, what they do and when you should contact them.

Making a complaint and using ADR schemes

Published: 8 March 2024

Last updated: 8 April 2026

You can use this page to see which ADR scheme your provider belongs to.

Automatic compensation: What you need to know

Published: 12 March 2024

Last updated: 1 April 2026

Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.

Your right to request a decent broadband service: What you need to know

Published: 8 August 2023

Last updated: 20 March 2026

Everything you need to know about your right to request a decent broadband service.

BT’s landline-only customers

Published: 10 December 2020

Last updated: 16 March 2026

Following the expiry of existing commitments, and considerations about how best to protect BT’s landline-only customers, we have published an update.

New Ofcom research reveals how to cut phone and internet bills

Published: 26 February 2026

Last updated: 6 March 2026

New data published today by the telecoms watchdog has pinpointed areas where millions of phone, broadband and pay-TV customers could save money on their bills.

Social tariffs: Cheaper broadband and phone packages

Published: 6 March 2024

Last updated: 23 February 2026

Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services.

Moving landline phones to digital technology: what you need to know

Published: 7 February 2024

Last updated: 19 February 2026

The technology that we currently use to make landline phone calls is being upgraded over the next few years. Here's what you need to know.

What to do if your broadband or landline provider goes out of business

Published: 13 February 2026

Advice on what to do if your broadband or landline provider ceases trading

Switching broadband provider

Published: 4 August 2010

Last updated: 12 February 2026

This guide explains what you need to do if you want to switch your broadband to a new provider.