Technology

Ofcom has commissioned a qualitative research study to explore traditional online search experiences and GenAI search experiences.

This page refreshes those take up statistics for 2025 and additionally explores landline usage and TV ownership amongst these groups.

The report concludes by prompting a timely response by stakeholders to proactively address the potential for digital exclusion particularly among older users due to the issues identified by considering the solutions proposed.

In our rapidly evolving digital landscape, many essential services either already exist online or are moving online, leaving less opportunity to engage with them offline.

These reports explore profiles of people who don’t have or don’t use the internet at home and experiences of people with unique challenges when engaging with digital services.

New report shows people at digital disadvantage can experience poorer mental and physical health, miss out on work opportunities and become socially excluded.

Ofcom and the UK's major telecoms providers have committed to promoting the role of women in technology roles.

This document sets out our updated areas of focus under our Digital Markets Strategy. It sets out how we will continue to support competition and the best outcomes for customers and businesses when considering the impact of digital markets on communications and media sectors in the UK.

This report takes a snapshot of energy consumption of viewing on both platforms today, rather than judging which has the potential to be more energy efficient in the future. Our goal was to develop an understanding of what factors are most significant in driving the energy consumption of the respective platforms.

Online communications services are more popular than ever and many are expanding the services they offer their users. There is a possibility this trend could lead to the development of so-called ‘super-apps’, offering a range of services and functionalities. Sunny Shergill and Nick Evans from Ofcom’s Strategy and Policy team discuss what this could mean for how we use online services and how Ofcom is responding to any regulatory issues that could arise.