Online habits

Experiences of using online services

Published: 16 February 2024

Last updated: 23 April 2025

The Online Experiences Tracker is a quantitative tracking survey that examines people's attitudes to, and experiences of using online services.

Survey: Online and Personal Wellbeing Comparison

Published: 17 April 2025

The Wellbeing Comparison survey was undertaken by YouGov on behalf of Ofcom. The core objective of this study was to assess how UK Adults perceive their general satisfaction, worthiness, happiness and anxiety both in their personal lives and when they go online.

’Appy Valentine's Day: top online dating trends revealed

Published: 14 February 2025

Our 2024 Online Nation report revealed that one in ten (4.9 million) adults used a dating app last year, but fewer people are swiping to find love, with Tinder losing 600,000 (5%) users, and Bumble Inc. dropping 300,000

Digital differences between men and women revealed

Published: 28 November 2024

Stark differences in the online lives of men and women in the UK are today revealed in Ofcom’s annual report into the nation’s digital habits.

Online Nation

Published: 28 November 2023

Last updated: 28 November 2024

Online Nation is an annual report that looks at what people are doing online, how they are served by online content providers and platforms, and their attitudes to and experiences of using the internet.

Video-sharing platform users' experiences and attitudes

Published: 28 November 2023

Last updated: 28 November 2024

Ofcom has commissioned research to understand people's experiences of using, and attitudes towards using video-sharing platforms (VSP).

Why we’re supporting Get Online Week

Published: 16 October 2024

This week is Get Online Week, the UK’s largest digital inclusion campaign, aimed at helping people to boost their digital skills and confidence.

The T&Cs lie over half of people tell: using prompts to tackle it

Published: 18 September 2024

We wanted to find out if behavioural techniques could be used to increase the number of users accessing online terms and conditions (T&Cs). And does accessing T&Cs actually make a difference to how people behave online?

Understanding Online Choices, Preferences, and Welfare

Published: 17 September 2024

This paper discusses how to understand user choices, preferences and welfare in an online context.

Promoting user engagement with Terms and Conditions

Published: 30 July 2024

This is a discussion paper by Ofcom’s Behavioural Insight Hub that presents research aimed at understanding the user relationships with social media T&Cs, specifically Community Guidelines.

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