Building our capabilities: Ofcom's first in-house online trial
Published: 4 October 2024
Ofcom’s trial found upgrading a typical broadband contract summary with behavioural insights led to greater comprehension of key information, and making it quicker to read.
Your right to request a decent broadband service: What you need to know
Published: 8 August 2023
Everything you need to know about your right to request a decent broadband service.
Fairness for Customers
Published: 28 June 2023
Information for industry on Fairness for Customers commitments so customers get a fair deal for their services
Fairness for Customers commitments
Published: 3 June 2019
Last updated: 17 March 2023
The UK’s biggest broadband, phone and pay TV companies have committed to put fairness at the heart of their business.
How we’re changing the rules for the broadband universal service
Published: 11 November 2021
Last updated: 16 March 2023
Today we’ve changed the rules on how BT should provide quotes to customers who have applied for a connection under the broadband universal service.
Investigation into BT's compliance with its obligations as a broadband universal service provider
Published: 15 October 2020
Last updated: 29 November 2021
We investigated BT’s compliance with its obligations as a broadband universal service provider.
Statement: Approach to high excess costs under the broadband universal service
Published: 16 July 2021
This statement sets out modifications to our universal broadband service rules, to clarify how BT should provide quotes to customers who have applied to be connected under the scheme.
Broadband universal service goes live – advice for customers
Published: 20 March 2020
New rules giving you the right to request a decent and affordable broadband connection come into force today (20 March).
Statement: Compensating providers delivering universal services
Published: 5 November 2019
We have made our decision on the funding regulations to compensate providers for universal services.
Statement: Delivering the Broadband Universal Service
Published: 5 December 2018
We are consulting on who we plan to designate as Broadband Universal Service Providers, and the conditions that should apply for delivering USO connections and services.