Bills and charges

As of 1 February 2025, Ofcom has taken over the responsibility for regulating premium rate services from the Phone-Paid Services Authority (PSA) in accordance with the Regulation of Premium Rate Services Order 2024 (the “PRS Order”).

As of 1 February 2025, Ofcom has taken over the responsibility for regulating premium rate services from the Phone-Paid Services Authority (PSA) in accordance with the Regulation of Premium Rate Services Order 2024 (the “PRS Order”).

Consumers must be told in clear terms about the technology that underpins their broadband service when signing up to a new deal, under new Ofcom guidance for providers that comes into force today.

Did you know that you can pay for services on your phone bill, just like you would with your bank card or PayPal account? As with any other purchase, you will likely want to make sure you’re fully aware of your spending.

If you have an unexpected charge on your phone bill and want to find out what it is for, you’ll need to contact the service provider first.

This statement sets out our decision to modify the GCs to remove reference to the PSA and its Code of Practice so that the GCs are aligned with the future regulatory framework for PRS.

Telecoms providers must now set out upfront, in pounds and pence, any price rises that will apply to customer contracts, under new Ofcom rules that come into force today.

Average prices for fixed broadband and landline bundles have generally fallen in real terms between 2023 and 2024, with the fastest packages seeing the biggest drop, according to Ofcom’s annual pricing trends report.

Interactive report looking at pricing trends for broadband, mobile, landline and pay-TV services in the UK in 2024.

This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.