Ofcom statement on O2 price rises
Published: 30 October 2025
Ofcom’s statement on O2’s decision to increase mid-contract price rises beyond what customers agreed when they signed up.
Top tips to stay in control of your phone charges
Published: 31 January 2025
Last updated: 23 June 2025
This page provides information on how you can stay up to date and in control of your phone bill charges aswell as what to avoid.
Stopping premium rate charges
Published: 31 January 2025
Last updated: 23 June 2025
If you have an unexpected charge on your phone bill and want to find out what it is for, you’ll need to contact the service provider first.
Investigation into premium rate services provider SB7 Mobile Ltd
Published: 4 April 2025
As of 1 February 2025, Ofcom has taken over the responsibility for regulating premium rate services from the Phone-Paid Services Authority (PSA) in accordance with the Regulation of Premium Rate Services Order 2024 (the “PRS Order”).
Investigation into premium rate service provider S P Two Ltd
Published: 4 April 2025
As of 1 February 2025, Ofcom has taken over the responsibility for regulating premium rate services from the Phone-Paid Services Authority (PSA) in accordance with the Regulation of Premium Rate Services Order 2024 (the “PRS Order”).
Protecting consumers from uncertain and volatile inflation
Published: 17 January 2025
Telecoms providers must now set out upfront, in pounds and pence, any price rises that will apply to customer contracts, under new Ofcom rules that come into force today.
Statement: The future regulation of phone-paid services: Statement on changes to General Conditions C2.11 and C2.12
Published: 25 October 2024
Last updated: 17 January 2025
This statement sets out our decision to modify the GCs to remove reference to the PSA and its Code of Practice so that the GCs are aligned with the future regulatory framework for PRS.
Ultrafast broadband and landline bundles see biggest price drop in 2024
Published: 12 December 2024
Average prices for fixed broadband and landline bundles have generally fallen in real terms between 2023 and 2024, with the fastest packages seeing the biggest drop, according to Ofcom’s annual pricing trends report.
Pricing trends for communications services
Published: 23 January 2024
Last updated: 12 December 2024
This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.
Pricing trends for communications services 2024: Interactive report
Published: 12 December 2024
Interactive report looking at pricing trends for broadband, mobile, landline and pay-TV services in the UK in 2024.