New Ofcom research reveals how to cut phone and internet bills
Published: 26 February 2026
Last updated: 6 March 2026
New data published today by the telecoms watchdog has pinpointed areas where millions of phone, broadband and pay-TV customers could save money on their bills.
Pricing and consumer engagement 2025: interactive report
Published: 26 February 2026
This report looks at trends in the prices of UK residential fixed broadband, fixed voice, mobile phone, and pay TV services, including Subscription Video on Demand (SVoD) services.
Pricing and consumer engagement
Published: 23 January 2024
Last updated: 26 February 2026
This report outlines Ofcom's research into trends in the pricing of residential communications services in the UK.
Ofcom statement on O2 price rises
Published: 30 October 2025
Ofcom’s statement on O2’s decision to increase mid-contract price rises beyond what customers agreed when they signed up.
Top tips to stay in control of your phone charges
Published: 31 January 2025
Last updated: 23 June 2025
This page provides information on how you can stay up to date and in control of your phone bill charges aswell as what to avoid.
Stopping premium rate charges
Published: 31 January 2025
Last updated: 23 June 2025
If you have an unexpected charge on your phone bill and want to find out what it is for, you’ll need to contact the service provider first.
Investigation into premium rate services provider SB7 Mobile Ltd
Published: 4 April 2025
As of 1 February 2025, Ofcom has taken over the responsibility for regulating premium rate services from the Phone-Paid Services Authority (PSA) in accordance with the Regulation of Premium Rate Services Order 2024 (the “PRS Order”).
Investigation into premium rate service provider S P Two Ltd
Published: 4 April 2025
As of 1 February 2025, Ofcom has taken over the responsibility for regulating premium rate services from the Phone-Paid Services Authority (PSA) in accordance with the Regulation of Premium Rate Services Order 2024 (the “PRS Order”).
Protecting consumers from uncertain and volatile inflation
Published: 17 January 2025
Telecoms providers must now set out upfront, in pounds and pence, any price rises that will apply to customer contracts, under new Ofcom rules that come into force today.
Statement: The future regulation of phone-paid services: Statement on changes to General Conditions C2.11 and C2.12
Published: 25 October 2024
Last updated: 17 January 2025
This statement sets out our decision to modify the GCs to remove reference to the PSA and its Code of Practice so that the GCs are aligned with the future regulatory framework for PRS.