Unable to pay a bill?
Published: 13 March 2013
Last updated: 8 April 2026
Don’t agree with the charges on your bill? Find out what you need to do if you want to dispute a bill.
New Ofcom research reveals how to cut phone and internet bills
Published: 26 February 2026
Last updated: 6 March 2026
New data published today by the telecoms watchdog has pinpointed areas where millions of phone, broadband and pay-TV customers could save money on their bills.
Social tariffs: Cheaper broadband and phone packages
Published: 6 March 2024
Last updated: 23 February 2026
Social tariffs can provide a safety net for customers who might be struggling to afford their broadband or phone services.
Are you in or out of contract?
Published: 12 April 2022
Last updated: 10 February 2026
Millions of people are out of contract and could be getting a better deal on their phone, broadband and pay-TV. Are you one of them?
Affordability of communications services
Published: 12 December 2023
Last updated: 4 February 2026
Ofcom wants to make sure people can access high-quality broadband and mobile services at a price they can afford. This page provides an overview of what we're doing.
Communications Affordability Tracker
Published: 27 February 2024
Last updated: 2 February 2026
Our latest research into the affordability of home broadband, mobile phone, landline and pay TV services.
Save money on your phone, broadband, and pay-TV bills
Published: 15 January 2024
Last updated: 8 January 2026
Household budgets continue to feel the pinch amid rising living costs – so it’s important to find out if you can cut costs on your phone, broadband and pay-TV bills.
Use an Ofcom-accredited price comparison site to find the best deal
Published: 10 November 2023
Last updated: 7 October 2025
Looking for a new phone, broadband or digital TV deal? Check out the price comparison sites that Ofcom has accredited.
Metering and billing
Published: 11 April 2023
Last updated: 12 June 2025
Ofcom regulates the accuracy of bills issued by providers of electronic communications services.
Mobile bill limits
Published: 30 June 2023
Last updated: 31 January 2025
From 1 October 2018, all mobile providers must give the option to limit the cost of bills to new customers and to any existing customers who agree to extend their contract or enter into a new contract.