One million people have mapped their mobile – have you?
Published: 29 May 2026
A million people have flocked to Map Your Mobile, a free mobile checker, to help avoid dropped calls, sluggish data and patchy signal, Ofcom has revealed today.
Comparing customer service: choosing the best home broadband, mobile and landline provider
Published: 18 May 2023
Last updated: 25 May 2026
This is Ofcom’s eighth report on how customer service levels for residential customers compare across the telecoms industry.
Report: Complaints about broadband, landline, mobile and pay-TV services
Published: 25 January 2024
Last updated: 11 May 2026
We publish the number of complaints we have received about landline, broadband, pay-monthly mobile and pay-TV services.
Latest telecoms and pay-TV complaints revealed - Q4 2025
Published: 11 May 2026
Today we’ve published the latest figures for complaints we’ve received about the UK’s major landline, broadband, mobile and pay-TV providers.
Report: Complaints about broadband, landline, mobile and pay-TV services
Published: 25 January 2024
Last updated: 11 May 2026
We publish the number of complaints we have received about landline, broadband, pay-monthly mobile and pay-TV services.
Latest telecoms and pay-TV complaints revealed - Q3 2025
Published: 19 February 2026
Last updated: 8 May 2026
We’ve published the latest figures (Q3 2025) for complaints we’ve received about the UK’s major providers of landline, mobile, broadband and pay-TV services.
Making a complaint and using ADR schemes
Published: 8 March 2024
Last updated: 5 May 2026
You can use this page to see which ADR scheme your provider belongs to.
Investigation into BT's compliance with statutory requests for information
Published: 29 April 2026
We are investigating whether BT has failed to comply with our requirements in its response to information requests issued by Ofcom to BT entities under section 137A of the Communications Act 2003.
ADR schemes' performance
Published: 26 January 2024
Last updated: 23 April 2026
Every quarter we publish key performance results for the two main ADR schemes, CISAS and Communications Ombudsman.
Mobile phone service faults and problems
Published: 4 May 2017
Last updated: 8 April 2026
Advice on how to help identify the cause of mobile phone faults and report them to your provider.