Latest telecoms and pay-TV complaints revealed
Published: 30 October 2025
We have published the latest figures (Q2 2025) for the complaints we’ve received about the UK’s main landline, broadband, mobile and pay-TV services.
Report: Complaints about broadband, landline, mobile and pay-TV services
Published: 25 January 2024
Last updated: 30 October 2025
We publish the number of complaints we have received about landline, broadband, pay-monthly mobile and pay-TV services.
ADR schemes' performance
Published: 26 January 2024
Last updated: 23 October 2025
Every quarter we publish key performance results for the two main ADR schemes, CISAS and Communications Ombudsman.
Communications Market Report 2025: Interactive data
Published: 17 July 2025
Last updated: 22 October 2025
Data collected from industry by Ofcom, data from Ofcom’s consumer research, and headline figures from selected third parties.
Latest telecoms and pay-TV complaints revealed - Q1 2025
Published: 7 August 2025
We have published the latest figures (Q1 2025) for the complaints we’ve received about the UK’s main landline, broadband, mobile and pay-TV services.
£18m in refunds and credits for BT customers following Ofcom enforcement
Published: 29 July 2025
BT has been required to refund or credit £18 million to customers, following enforcement action by Ofcom.
Investigation into BT’s provision of contract information and a contract summary
Published: 23 January 2023
Last updated: 29 July 2025
This investigation examined the compliance of British Telecommunications Plc (BT) with its obligation to provide customers with contract information and a contract summary before they enter a contract as a result of suspected breaches by its subsidiaries EE Limited (EE) and Plusnet Plc (Plusnet).
The Communications Market 2025
Published: 17 July 2025
Automatic compensation: What you need to know
Published: 12 March 2024
Last updated: 16 July 2025
Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.
Consultation: Review of ADR in the telecoms sector
Published: 15 January 2025
Last updated: 9 July 2025
Alternative Dispute Resolution (‘ADR’) is an option available to telecoms customers when they are unhappy with the outcome of their complaint with a provider, or if their complaint remains unresolved after eight weeks. Under these conditions, customers may raise their complaint to an ADR scheme, which is an independent body that carries out an impartial assessment of their unresolved complaint, free of charge.