Latest telecoms and pay-TV complaints revealed - Q3 2025
Published: 19 February 2026
Last updated: 8 May 2026
We’ve published the latest figures (Q3 2025) for complaints we’ve received about the UK’s major providers of landline, mobile, broadband and pay-TV services.
Making a complaint and using ADR schemes
Published: 8 March 2024
Last updated: 5 May 2026
You can use this page to see which ADR scheme your provider belongs to.
Investigation into BT's compliance with statutory requests for information
Published: 29 April 2026
We are investigating whether BT has failed to comply with our requirements in its response to information requests issued by Ofcom to BT entities under section 137A of the Communications Act 2003.
ADR schemes' performance
Published: 26 January 2024
Last updated: 23 April 2026
Every quarter we publish key performance results for the two main ADR schemes, CISAS and Communications Ombudsman.
Mobile phone service faults and problems
Published: 4 May 2017
Last updated: 8 April 2026
Advice on how to help identify the cause of mobile phone faults and report them to your provider.
Broadband and landline faults and problems
Published: 13 October 2023
Last updated: 8 April 2026
We know how frustrating it can be when things go wrong with your home phone or broadband. If you’re having problems, this guide explains how you can get them sorted.
What to do if you have a problem with your phone provider
Published: 12 February 2013
Last updated: 8 April 2026
While many of us use our phones and broadband without any problems, sometimes issues will crop up which will force us to make a complaint. The following explains more about ADR schemes, what they do and when you should contact them.
Automatic compensation: What you need to know
Published: 12 March 2024
Last updated: 1 April 2026
Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.
Communications Market Report 2025: Interactive data
Published: 17 July 2025
Last updated: 24 March 2026
Data collected from industry by Ofcom, data from Ofcom’s consumer research, and headline figures from selected third parties.
Report: Complaints about broadband, landline, mobile and pay-TV services
Published: 25 January 2024
Last updated: 19 February 2026
We publish the number of complaints we have received about landline, broadband, pay-monthly mobile and pay-TV services.