1.6 million Brits hit switch on their landline or broadband provider
Published: 12 September 2025
Last updated: 31 October 2025
Millions of customers have switched landline or broadband provider using Ofcom’s One Touch Switch process since it launched a year ago - more than the total who saw Beyonce on the Cowboy Carter tour or snagged Oasis tickets this year, according to Ofcom analysis.
Enforcement programme: Industry's failure to implement One Touch Switch by deadline of 3 April 2023
Published: 3 April 2023
Last updated: 19 June 2025
Ofcom has opened an industry-wide enforcement programme into the failed implementation of the new One Touch Switch process by the 3 April 2023 deadline.
What happens to your email address when you switch broadband provider
Published: 14 November 2023
Last updated: 10 June 2025
Some broadband companies charge you to continue using your email address when you switch away from them.
Statement: Quick, easy and reliable switching
Published: 3 February 2021
Last updated: 4 December 2024
Ofcom has confirmed proposed amendments to our General Conditions to give effect to these decisions from 3 April 2023.
Building our capabilities: Ofcom's first in-house online trial
Published: 4 October 2024
Ofcom’s trial found upgrading a typical broadband contract summary with behavioural insights led to greater comprehension of key information, and making it quicker to read.
Switching broadband provider
Published: 4 August 2010
Last updated: 2 October 2024
This guide explains what you need to do if you want to switch your broadband to a new provider.
Switching landline
Published: 27 February 2017
Last updated: 2 October 2024
This guide explains what you need to do if you want to switch your landline to a new provider, including One Touch Switch and switching a bundle
Choosing the right phone or broadband service
Published: 16 January 2023
Last updated: 16 September 2024
Whether you're a business setting up for the first time, or an established business shopping around for a better deal, it's important that you make the right choice. This information is designed to help you.
Simpler and quicker broadband switching is here
Published: 12 September 2024
Broadband and landline customers can now switch network under a new ‘one touch’ process, where they only have to contact their new provider.
Update: Ofcom enforcement programme into failed implementation of One Touch Switch
Published: 12 March 2024
Ofcom has provided an update on its enforcement programme regarding the industry failure to launch a new simpler broadband switching process by the regulatory deadline of 3 April 2023.