Checklist for new phone or broadband contract
Published: 22 January 2014
Last updated: 8 April 2026
This guide sets out some factors you might want to consider before signing a new contract and explains what you can do if the price you agreed to at the point of sale increases unexpectedly.
What to do if your broadband or landline provider goes out of business
Published: 13 February 2026
Advice on what to do if your broadband or landline provider ceases trading
Switching broadband provider
Published: 4 August 2010
Last updated: 12 February 2026
This guide explains what you need to do if you want to switch your broadband to a new provider.
Switching landline provider
Published: 27 February 2017
Last updated: 10 February 2026
This guide explains what you need to do if you want to switch your landline to a new provider, including One Touch Switch and switching a bundle
Switching mobile phone provider
Published: 1 October 2016
Last updated: 10 February 2026
This guide explains how to switch your mobile phone service to a new provider. You can do so by sending a simple text.
Switching
Published: 13 August 2021
Last updated: 10 February 2026
Guidance on switching mobile, broadband and landline provider.
1.6 million Brits hit switch on their landline or broadband provider
Published: 12 September 2025
Millions of customers have switched landline or broadband provider using Ofcom’s One Touch Switch process since it launched a year ago - more than the total who saw Beyonce on the Cowboy Carter tour or snagged Oasis tickets this year, according to Ofcom analysis.
Enforcement programme: Industry's failure to implement One Touch Switch by deadline of 3 April 2023
Published: 3 April 2023
Last updated: 19 June 2025
Ofcom has opened an industry-wide enforcement programme into the failed implementation of the new One Touch Switch process by the 3 April 2023 deadline.
What happens to your email address when you switch broadband provider
Published: 14 November 2023
Last updated: 10 June 2025
Some broadband companies charge you to continue using your email address when you switch away from them.
Statement: Quick, easy and reliable switching
Published: 3 February 2021
Last updated: 4 December 2024
Ofcom has confirmed proposed amendments to our General Conditions to give effect to these decisions from 3 April 2023.