Telecoms infrastructure

Investigation following Vonage following disruption for its business customers to emergency call services between 23 October 2023 and 3 November 2023.

This consultation sets out Ofcom’s proposals for our regulation of the fixed telecoms markets that underpin broadband, mobile and business connections, for the period from April 2026 to March 2031.

This is our review of the regulations that will apply to the UK fixed telecoms markets from April 2026 until March 2031.

Promoting competition and investment in fibre networks: Telecoms Access Review 2026-31

This consultation sets out how we propose to regulate the wholesale markets that enable landline and mobile calls, and calls to 070 numbers, for the period from 1 April 2026 to 31 March 2031. It also includes our review of the End-to-End Connectivity Condition, an access-related condition that applies to BT.

Telecoms regulators and government agencies from the UK, US, Canada, Australia and New Zealand, convened by Ofcom, have today published a joint statement on working together more closely to strengthen the security and resilience of telecoms networks and tackle consumer-facing risks from scams and fraud.

Following the convening of telecommunications regulators and government agencies from the United Kingdom, United States, Canada, Australia, and New Zealand, the undersigned organisations reaffirmed their shared commitment to strengthening cooperation in response to evolving threats and challenges in the telecommunications sector.

In this consultation we set out our provisional review of the wholesale rules (‘access conditions’) which apply to free-to-caller (080 and 116) phone numbers. We are proposing to retain these access conditions to ensure that businesses, charities and public sector organisations can continue to provide access to a range of services to consumers free at the point of use, including services of social value.

This compliance programme will assess whether regulated providers are meeting important obligations concerning emergency calls.

This consultation sets out an alternative approach to achieving pricing continuity in the WLA markets by relying on Openreach’s contracts rather than imposing charge controls.