Best and worst parcel firms for customer service satisfaction revealed
Published: 28 October 2024
Ofcom's report on parcel firms performance, including people’s experiences of sending and receiving post
Customers’ experiences of different parcel firms revealed
Published: 7 December 2023
Ofcom’s annual Post Monitoring Report sets out key data and trends in the postal sector, including people’s experiences of sending and receiving post.
Ofcom plans to retain safeguard cap on stamp prices for second class letters
Published: 26 June 2023
The price to send letters second class will be pegged to inflation until at least 2029 so postal services remain affordable, under new proposals announced today by Ofcom.
Statement: Review of Second Class safeguard caps 2024
Published: 26 June 2023
Ofcom’s decisions regarding retail price caps on Royal Mail’s universal postal services to apply from 1 April 2024.
Advice to help with your postal service
Published: 30 March 2023
Advice on getting the most from your post service, and what to do if things go wrong.
Getting post and parcels during the coronavirus
Published: 15 June 2020
Last updated: 16 March 2023
During the coronavirus (Covid-19) pandemic, more people are working and learning from home, and businesses are needing to change the way they operate.
Competition Investigation regarding parcel delivery and pick-up services
Published: 22 November 2019
Last updated: 20 January 2021
Competition Act investigation regarding business parcel delivery services
Published: 13 August 2018
Last updated: 10 March 2020