Ofcom invites views on future approaches to stamp pricing
Published: 4 November 2025
Ofcom is inviting views on future approaches to stamp pricing, to ensure people have access to an affordable universal postal service.
Call for input: Review of postal regulation – pricing and affordability
Published: 4 November 2025
We are asking for input into potential future approaches to stamp pricing
Best and worst parcel firms for customer satisfaction revealed
Published: 22 October 2025
Ofcom's report on parcel firms performance, including people’s experiences of sending and receiving post in 2024-2025.
Annual monitoring report on the postal market
Published: 7 December 2023
Last updated: 22 October 2025
We monitor the postal market in the UK, looking at things like Royal Mail's performance and customers' experiences.
Conditions imposed on postal operators
Published: 7 December 2023
Last updated: 28 July 2025
Under the Postal Services Act 2011, Ofcom has powers to impose certain regulatory conditions on postal operators.
Best and worst parcel firms for customer service satisfaction revealed - 2023/24
Published: 28 October 2024
Ofcom's report on parcel firms performance, including people’s experiences of sending and receiving post
Post monitoring report: Interactive data
Published: 7 December 2023
Last updated: 28 October 2024
Key data on the postal sector for the 2023-24 financial year.
Stronger protections and fairer treatment for parcel customers
Published: 18 July 2022
Last updated: 7 December 2023
Parcel firms must get better at handling complaints, Ofcom warns today, as we confirm new measures to help improve service standards in the industry.
Annual monitoring updates on the postal market 2020-21: Interactive data
Published: 13 December 2021
Last updated: 29 November 2023
Key data on the postal sector for the 2018-19 financial year.
Annual monitoring updates on the postal market 2019-20: Interactive data
Published: 26 November 2020
Last updated: 29 November 2023
Key data on the postal sector for the 2018-19 financial year.