We want everyone to get the best from their phones and broadband.
We have collected information from residential customers and providers to build a picture of service quality in the UK today.
Search using the interactive report below to see how the UK's main mobile, broadband and home phone providers have performed.
More details on definitions and methodology can be found in our full Comparing Customer Service report.
What service are you looking for?
Other things to consider when choosing a mobile provider
Will I get a signal?
Signal strength varies from place to place and provider to provider. It is affected by things like distance from the mast and whether there are any buildings or natural obstacles in the way. To check what signal you’re likely to receive in the places you live and work, you can look at Ofcom’s mobile coverage checker.
How much will it cost?
The price of a mobile service can vary according to provider, how much data or how many text/minutes you need, any extra features, the length of the contract, and whether you are buying a handset too. It’s important to think about the monthly cost as well as any upfront charges.
One way to decide if the price is right for you is to use a price comparison website. Ofcom accredits price comparison services that are transparent, accessible, accurate, comprehensive and up to date, and all our members must list their deals from cheapest to most expensive (across the whole contract). See a list of accredited websites.
Broadband, phone and pay-TV customers must be told about their provider’s best deals when their initial contract is coming to an end, and every year after that if they remain out of contract. See more information on these notifications.
Other things to consider when choosing a broadband provider
How much will it cost? Can I get landline and TV?
The price of a contract can vary, according to provider, the type of technology used to deliver the service, the headline speed of the package, any extra features or bundled products, the length of the contract, and whether there are installation fees. It’s important to think about the monthly cost as well as any upfront charges.
One way to decide if the price and package is right for you is to use a price comparison website. Ofcom accredits price comparison services that are transparent, accessible, accurate, comprehensive and up to date, and all our members must list their deals from cheapest to most expensive (across the whole contract). See a list of accredited websites.
What speed will I get?
It’s impossible to know exactly what speeds you will experience because it can be affected by many things, including the time of day, how many people and devices are connected at the same time and whether you're using Wi-Fi or a wired connection. Providers who are signatories to the broadband speeds codes of practice will give you a speed estimate on their website and at the point of sale. Price comparison websites can also tell you what speed tiers are available in your area, and Ofcom’s broadband coverage checker will indicate what maximum speed you might get.
Other things to consider when choosing a landline provider
How much will it cost?
The price of a contract can vary, according to the provider, any extra features, the length of the contract, and whether there are installation fees. It’s important to think about the monthly cost as well as any upfront charges.
If you are buying broadband as well, it’s usually cheaper to buy them together than separately. If you’re just buying a landline, we have advice on choosing the right service.
One way to decide if the price is right for you is to use a price comparison website. Ofcom accredits price comparison services that are transparent, accessible, accurate, comprehensive and up to date, and all our members must list their deals from cheapest to most expensive (across the whole contract). See a list of accredited websites.