About Ofcom

Ofcom is the regulator for the communications services that we use and rely on each day.

Internet-based services

As people communicate seamlessly online and offline, we now need to invest our efforts into making digital communications work for everyone

Media use and attitudes

Ofcom wants to understand how adults and children in the UK use media.

Online safety

Under the Online Safety Act, Ofcom's job is to make online services safer for the people who use them. We make sure companies have effective systems in place to protect users from harm.

Phones and broadband

Ofcom is committed to a thriving telecoms sector, where companies can compete fairly and customers benefit from a broad range of services.

Post

Ofcom's job is to make sure there is a universal postal service.

Spectrum

You can't see or feel radio spectrum, but we use it every day. Our job is to authorise and manage the use of spectrum in the UK.

TV, radio and on-demand

We make sure that broadcasters provide quality TV, radio and on-demand programmes that appeal to diverse audiences. We also have rules in place to protect viewers and listeners from harm.
Advice for businesses

How to make the most of communications services as a small business.

Advice for consumers

How to make the most of the services you use, and deal with problems.

Consultations and statements

Proposals we are consulting on and decisions we've made.

Enforcement

How we make sure companies follow our rules, to protect customers and promote competition.

Information for industry

Rules, guidance and other information for the industries we regulate.

Licence information

If you're looking to use certain radio equipment, or broadcast on TV or radio, you'll need a licence from Ofcom.

News and updates

Our latest news, features, views and information about our work.

Research, statistics and data

Evidence we gather to inform our work as a regulator.
Complaints
- Ofcom may be able to help you complain about or report issues relating to: phone, broadband and postal services; TV, radio and on-demand programmes; interference to wireless devices; or something you have seen on an online service, website or app.
- The types of complaint Ofcom deals with
- Get in touch by phone or post
Licences
- You need a licence from Ofcom if you’re looking to use certain radio equipment (like amateur or ships radio), or broadcast on TV or radio.
- Help with your spectrum licence
- Help with your broadcast licence

Cymraeg

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Ofcom update on investigation into online suicide forum

Online safety Illegal and harmful content News and updates News

Published: 6 November 2025

Ofcom has today provided an update on our investigation into the provider of an online suicide forum under the UK’s Online Safety Act.

On 1 July 2025, the forum implemented a voluntary block to restrict users with UK IP addresses from accessing the service. Ofcom has been actively monitoring these restrictions to check they are maintained consistently and to make sure the service does not promote or encourage ways for UK users to avoid them.

We now have reason to believe, from evidence provided to us by Samaritans on 4 November 2025, that the service is available to UK users. We are therefore now progressing our investigation as a priority, and we aim to reach a conclusion as swiftly as we can.

We will provide further updates on this investigation as soon as possible.

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Ofcom investigates online suicide forum

Ofcom has today launched an investigation into whether the provider of an online suicide forum has failed to comply with its duties under the UK’s Online Safety Act.

Ofcom issues update on Online Safety Act investigations

Ofcom has today provided an update on our enforcement activity under the Online Safety Act.

Protecting people in the UK from illegal online content – regardless of its origin

The Online Safety Act introduces new rules for providers of online user-to-user, search and pornography services, to help keep people in the UK safe from content which is illegal in the UK, and to protect children from the most harmful content such as pornography, suicide and self-harm material.

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